Customer Interaction Center Representative

Role Overview

Customer Interaction Center Representative at Al Tayer Group in Dubai, UAE.

Role Purpose

To deliver exceptional customer service by managing in-person and phone interactions, coordinating customer flow through the service center, and maintaining a welcoming environment that reflects the company's corporate standards.

Key Responsibilities

Customer Service & Support

• Welcome customers in a courteous manner and answer phones efficiently to provide necessary support and enhance customer comfort and satisfaction until they are attended to by relevant personnel.
• Provide efficient and courteous handling of present customers and over-the-phone customers, providing necessary information, service booking, and guidance.
• Direct customers to the relevant advisor who will attend to them.
• Arrange for customers to be attended to at a quick pace to reduce waiting time and enhance customer satisfaction.
• Call customers to get feedback on their visits to ATM.

Facility Management

• Provide an efficient and courteous welcome to service customers by arranging to seat them and keeping them comfortable until they are attended to by the Service Advisor.
• Support the reception in managing courtesy vehicles.
• Ensure cleanliness and hygiene is maintained in the reception area and essential housekeeping standards are adhered to in order to represent an appropriate corporate image.

Marketing Support

• Be part of telemarketing activities during campaigns.

Qualifications & Experience

• High school Certificate.
• 1–2 years relevant experience.

Skills & Competencies

• Customer service skills and certification (advantage).
• Exposure to multicultural environment.
• Well groomed with pleasant personality.
• Excellent communication skills.