وصف الوظيفة
Role Overview
Customer Delivery Architect at Cisco. You will join the Cisco Professional Services Security practice, based on regional and global operations, driving technical leadership and innovation within the Splunk security ecosystem.
Company Overview
Cisco Professional Services Security is a team of architects and consultants dedicated to helping enterprise customers increase their investment in Cisco's security portfolio, specifically Splunk SIEM, SOAR, and AI-driven security operations. The team handles projects from initial discovery and design phases through to implementation and ongoing operations, working closely with product, engineering, and customer success teams to refine delivery methods and internal tools.
Role Purpose
As a Customer Delivery Architect, you will serve as a trusted advisor for sophisticated, multi-functional security initiatives, leading the planning and delivery of tailored Splunk solutions that address critical customer security needs. You will partner with senior customer leaders to guide security adoption journeys, optimize threat detection and response, and ensure solutions deliver measurable business value while advocating for intellectual capital creation and product direction improvement.
Key Responsibilities
Technical Leadership
- Provide authoritative guidance within the Splunk security domain, exhibiting deep expertise in SIEM, SOAR, and Observability integrations.
- Build and apply advanced simulation environments and provide authoritative support for sophisticated security issues and platform challenges.
Strategic Advisory
- Lead sophisticated, multi-functional security projects, acting as a trusted partner to CISO and IT leadership.
- Define project scope, estimate effort, and draft statements of work for customer-facing advisory engagements.
Solution Delivery
- Lead the strategic planning, design composition, and implementation of tailored Splunk security architectures to mitigate risk and improve technology investments.
- Apply sophisticated AI and automation tools to optimize security operations, automate incident response, and improve detection efficacy.
- Define and implement documentation standards for sophisticated security deployments, ensuring transparency and structure for technical assets.
Customer Management
- Develop and maintain high-value relationships, ensuring technical alignment with customer security objectives.
- Partner with senior customer leaders to guide security adoption journeys and ensure solutions deliver measurable business value.
Mentorship & Growth
- Build technical skills across the team, serving as a domain expert on Plan, Design, Implement, and Optimize (PDIO) methodologies.
- Mentor and develop talent across technical consulting teams.
Product Influence & Innovation
- Synthesize customer feedback and security trends to prioritize and advocate for Splunk product and service improvements.
- Collaborate with Product Management to track security trends, influence service offers, and share actionable customer insights.
- Lead the creation of digital assets, procedures, and standardized methodologies for Splunk security engagements.
- Apply expertise in security orchestration, automation, and AI Ops to deliver innovative, scalable customer outcomes.
Qualifications & Experience
- University degree plus minimum 8+ years equivalent experience.
- Expert-level certification in Splunk (such as Splunk Certified Architect or Splunk Certified Consultant) or equivalent relevant security certification.
- Demonstrable experience in customer-facing advisory roles, including defining project scope, estimating effort, and drafting statements of work.
- Demonstrable experience leading sophisticated, multi-functional consulting or engineering projects within the security space.
- Deep technical expertise in the Splunk platform with demonstrated ability to drive security adoption and customer outcomes.
Skills & Competencies
- Advanced skills in automation, SOAR orchestration, and AI-driven security operations.
- Superb communication, collaborator management, and presentation skills.
- Experience representing technical expertise at industry events.
Additional Information
At Cisco, we are revolutionizing how data and infrastructure connect and protect organizations in the AI era. We have been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. Our solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. We work as a team, collaborating with empathy to make big things happen on a global scale.