وصف الوظيفة
Role Overview
Customer Care Specialist at ADIB, Baniyas Branch, Abu Dhabi, UAE. UAE National only.
Role Purpose
Handle inbound and outbound calls, providing support and guidance to clients regarding their stock brokerage accounts. Support clients in achieving their financial goals through excellent communication, strong understanding of stock market principles, and dedicated service.
Key Responsibilities
Client Inquiries & Support
- Handle incoming client inquiries via phone and email, providing accurate and timely information about services and products.
- Assist clients with account-related issues, including account setup, maintenance, and troubleshooting.
- Educate clients on the use of ADIB Securities trading platforms and tools.
Issue Resolution & Escalation
- Resolve client complaints and issues in a professional and courteous manner, escalating complex cases to supervisors when necessary.
- Follow up with clients to ensure their issues are resolved and they are satisfied with the service.
Collaboration & Continuous Improvement
- Collaborate with other departments, such as Client Services, Compliance, Sales, and Operations, to ensure a seamless client experience and resolve complex issues.
- Participate in team meetings and training sessions to stay updated on company policies and procedures.
Qualifications & Experience
- Previous experience in a call center, customer service, or stock brokerage environment.
- Knowledge of stock market principles and trading platforms.
Skills & Competencies
- Good presentation skills, poise, and product knowledge.
- Strong time-management and communication skills.
- Knowledge of Word and PowerPoint.
- Ability to work under pressure.
- Fluent in Arabic Language and English.
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