Customer Care Representative (UAE NATIONAL)

Role Overview

Customer Care Representative at Al Tayer Group, Dubai, UAE. UAE National candidates only.

Role Purpose

Deliver exceptional customer service by greeting visitors, managing phone inquiries, facilitating efficient customer flow, and maintaining a welcoming reception environment that reflects corporate standards.

Key Responsibilities

Customer Welcome & Support

• Welcome customers in a courteous manner.
• Provide an efficient and courteous welcome to service customers by arranging to seat them and keep them comfortable until they are attended to by the Service Advisor.
• Answer phone inquiries efficiently and provide necessary support to enhance customer comfort and satisfaction until they are attended to by relevant personnel.

Service Coordination

• Direct customers to the relevant advisor who will attend to them.
• Arrange for customers to be attended to at a quick pace to reduce waiting time and enhance customer satisfaction.
• Provide efficient and courteous handling of present customers and phone inquiries, deliver necessary information, facilitate service bookings, and offer guidance.

Customer Feedback & Engagement

• Call customers to obtain feedback on their visits to ATM.
• Participate in telemarketing activities during campaigns.

Facilities & Environment

• Support the reception in managing courtesy vehicles.
• Ensure cleanliness and hygiene is maintained in the reception area and essential housekeeping standards are adhered to represent an appropriate corporate image.

Qualifications & Experience

• High school Certificate.
• 1–2 years relevant experience.

Skills & Competencies

• Excellent communication skills.
• Customer service skills and certification (advantageous).
• Exposure to multicultural environment.
• Well groomed with pleasant personality.