Customer Care Representative

Role Overview

Customer Care Representative at Al Tayer Group, Dubai, UAE.

Role Purpose

Welcome customers in a courteous manner, answer phone calls efficiently, and provide necessary support to enhance customer comfort and satisfaction while coordinating with relevant personnel.

Key Responsibilities

Customer Service & Support

• Welcome customers courteously and arrange seating to keep them comfortable until attended to by the Service Advisor.
• Handle phone inquiries efficiently and provide necessary information, service booking, and guidance to current customers.
• Direct customers to the relevant advisor for assistance.
• Reduce customer waiting time by arranging for prompt service and attention.

Telemarketing & Outreach

• Participate in telemarketing activities during campaigns.
• Call customers to obtain feedback on their visits to ATM.

Operations & Facilities

• Support reception in managing courtesy vehicles.
• Maintain cleanliness and hygiene in the reception area and adhere to essential housekeeping standards to represent an appropriate corporate image.

Qualifications & Experience

• High school certificate.
• 1–2 years relevant experience.

Skills & Competencies

• Customer service skills or certification (advantageous).
• Exposure to multicultural environment.
• Well groomed with pleasant personality.
• Excellent communication skills.