وصف الوظيفة
Role Overview
Customer Care Representative at Majid Al Futtaim, MAF LifeStyle division, Customer Care department.
Role Purpose
The Customer Care Representative maximizes company sales growth and profitability by overseeing daily routines, coaching and developing associates to achieve better performance.
Key Responsibilities
Customer Service Operations
- Process all customer requests accurately and efficiently.
- Focus on meeting customer expectations by utilizing all resolution options.
- Communicate all personnel, operational, and product issues to the appropriate Contact Center supervisor or manager.
Team Coordination & Communication
- Communicate pertinent information to all Contact Center associates.
- Communicate effectively and efficiently with all company associates and business contacts.
- Promote a keen sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.
Leadership & Development
- Actively participate in regular team meetings and leadership meetings as required.
Qualifications & Experience
- High School Certificate.
- Minimum 1 year of experience in Customer services.
- Retail or sales background.
Skills & Competencies
- English and Arabic speaker.
الراتبغير مُفصح عنه من صاحب العمل
آخر موعد—