Customer Care Representative

Role Overview

Customer Care Representative at Al Tayer Group, Dubai, UAE.

Role Purpose

Deliver exceptional customer service across in-person and telephone interactions, managing customer flow, comfort, and satisfaction while supporting reception operations and maintaining service standards.

Key Responsibilities

Customer Welcome and Communication

• Welcome customers in a courteous manner and answer phones efficiently to provide necessary support and enhance customer comfort and satisfaction until they are attended to by relevant personnel
• Provide an efficient and courteous welcome to service customers by arranging to seat them and keeping them comfortable until they are attended to by the Service Advisor
• Provide efficient and courteous handling of present customers and over-the-phone customers by providing necessary information, service booking, and guidance
• Direct customers to the relevant advisor who will attend to them

Service Optimization

• Arrange for customers to be attended to at a quick pace to reduce waiting time and enhance customer satisfaction
• Call customers to get feedback on their visits to Al Tayer Group
• Participate in telemarketing activities during campaigns

Reception Operations

• Support the reception in managing courtesy vehicles
• Ensure cleanliness and hygiene are maintained in the reception area and essential housekeeping standards are adhered to in order to represent an appropriate corporate image

Qualifications & Experience

• High school certificate
• 1–2 years relevant experience

Skills & Competencies

• Excellent communication skills
• Customer service skills and certification (advantage)
• Exposure to multicultural environment
• Well groomed with pleasant personality