وصف الوظيفة
Role Overview
Customer Care Advisor at Emirates NBD, UAE. This role serves customers across all UAE branches including Dubai, Abu Dhabi, and other locations.
Company Overview
Emirates NBD is a market leader across the MENAT region (Middle East, North Africa and Türkiye) with a presence in 13 countries, serving over 9 million customers. It is the leading financial services brand in the UAE with a Brand value of approximately USD 4 billion. The bank serves customers through retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. Emirates NBD is a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of branches. The company also operates Liv, the lifestyle digital bank by Emirates NBD, which has over half a million users and is the fastest-growing digital bank in the region. Emirates NBD is committed to welcoming young UAE nationals into an innovative, modern and supportive work environment.
Role Purpose
To provide exceptional customer service by addressing inquiries and concerns, promoting banking products and services, and ensuring overall customer satisfaction while adhering to banking regulations and policies. The objective is to improve customer profitability and loyalty to the bank through consistently excellent service.
Key Responsibilities
Customer Service & Support
- Provide excellent customer service by assisting customers with inquiries, transactions, and problem resolution.
- Resolve customer complaints and issues in a timely and professional manner.
Product Knowledge & Sales
- Educate customers about banking products and services to meet their financial needs.
- Identify sales opportunities and cross-sell banking products, such as loans, credit cards, and investment accounts.
Compliance & Operations
- Adhere to banking regulations and procedures to ensure compliance and security.
- Maintain a clean and organized work environment within the branch.
Team & Development
- Collaborate with other team members to achieve branch goals and objectives.
- Participate in training and development programs to enhance knowledge of banking products, services, and procedures.
- Uphold a high standard of professionalism and integrity in all interactions with customers and colleagues.
Qualifications & Experience
- Bachelor's degree or equivalent in any specialization.
- Zero to 5 years of experience.
- General awareness of banking segment.
Skills & Competencies
- Excellent interpersonal skills.
- Attention to detail.
- Problem-solving ability.
Additional Information
- This position is for UAE Nationals only.
- Flexible work policy allows working from home when it suits your schedule.
- Emirates NBD offers competitive rewards, benefits and perks.
- Extensive professional development opportunities are available to accelerate your career.
- Role covers future opportunities across all UAE branches.