CRM Sales Consultant (Talent Pool)

Role Overview

CRM Sales Consultant (Talent Pool) with AWR Group. This is a lead management and sales conversion role based in Dubai and the Northern Emirates.

Role Purpose

Manage online leads from Salesforce, schedule showroom visits, and partner with the sales team to convert prospects into customers. Ensure timely follow-up communication, maintain lead quality standards, and drive digital sales targets and KPIs to increase showroom traffic and customer satisfaction.

Key Responsibilities

Lead Management & Outreach

• Receive and contact each online lead from Salesforce.com.
• Ensure prospects are contacted within the agreed SLA with management.
• Prospecting existing data through calls and online platforms including emails and SMS.
• Reduce invalid lead ratio against total leads received.

Showroom Conversion

• Convince each lead to visit Nissan Showrooms in Dubai or the Northern Emirates in accordance with Nissan guidelines and campaigns.
• Convert digital call leads to showroom traffic and sales.
• Increase customer visits to the showroom.
• Set appointments for customers with the Sales Consultant.
• Transfer leads to the Sales Consultant once an appointment has been fixed.
• Schedule appointments in Sales Consultant Outlook calendar for visits and test drives.

Follow-Up & Relationship Management

• Work closely with the sales team and follow up on customer showroom visits.
• Follow up with Sales Consultants on the status of each lead.
• Follow up on unconverted leads and stay in touch with customers for future prospecting.
• Follow up with leads to ensure customers are left satisfied with their Nissan experience.

Forecasting & Performance

• Work closely with branch and sales managers while forecasting total digital sales for the month.
• Achieve the target set by management for digital conversions.
• Achieve quarterly non-financial KPIs.

Qualifications & Experience

• Bachelor degree.
• 2–3 years' experience in banking telesales.

Skills & Competencies

• Proficiency in Excel.
• Very strong English language skills.
• Arabic language skills are a plus.