CRM Representative

Role Overview

CRM Representative at Galadari Brothers, supporting the Car Bodyworx service business division.

Role Purpose

To expand Car Bodyworx service business to potential fleet and corporate customers through targeted outreach, customized service packages, and campaign execution.

Key Responsibilities

Business Development & Customer Acquisition

• Contact rent-a-car companies, fleet customers, insurance companies, and government establishments for potential service business.
• Contact lapsed customers and offer special prices and packages to bring them back.
• Assist in developing customized service packages for fleet and corporate customers.

Sales & Promotion

• Promote service contracts and extended warranties to retail customers.
• Gather competitors' pricing and campaigns.

CRM & Campaign Management

• Execute CRM campaigns as per instructions.
• Ensure full tracking of executed campaigns.
• Liaise with various stakeholders to help create meaningful reports on campaign performance.

Customer & Payment Management

• Handle and communicate with customers regarding problems and complaints.
• Follow up with customers in case of any overdue payments based on requests from CCD.

Reporting & Coordination

• Prepare and submit daily, weekly, and monthly reports to service manager.
• Assist the Service Manager in day-to-day coordination with other departments.

Ad Hoc Duties

• Execute any relevant ad-hoc duties and special projects as assigned by management.

Qualifications & Experience

• Bachelor's degree in marketing or communications (desirable).
• Two to three years of administrative support activities (advantageous).

Skills & Competencies

• Excellent verbal and written English communication skills (essential).
• Arabic and English, both written and verbal (essential).
• Strong experience with Campaign Management and Marketing Automation Platforms.
• Proficient in Microsoft Office: Outlook, Word, Excel, and PowerPoint.
• Interpersonal skills.
• Ability to meet deadlines.