Credit & Collection & Customer Relations Executive

Role Overview

Credit & Collection & Customer Relations Executive at Burjline Builders, Dubai, UAE. Full-time position reporting to Finance Manager / General Manager within the Finance / Sales Administration department.

Role Purpose

Manage customer accounts, follow up on outstanding payments, maintain accurate account records, and provide professional customer service. The role requires strong communication and interpersonal skills, collections and administration experience, meticulous attention to detail, and the ability to work independently in a fast-paced environment.

Key Responsibilities

Credit & Collections

• Follow up with customers regarding outstanding invoices and overdue payments.
• Conduct professional collection calls and communicate payment terms, approved payment channels, and applicable penalties.
• Maintain accurate and updated customer statements of account.
• Monitor customer payment status and follow up proactively to achieve collection targets.
• Escalate long-outstanding or problematic accounts to management.
• Maintain proper records of collection activities and customer commitments.
• Support the preparation of monthly collection and account reports.

Customer Service & Relationship Management

• Handle customer inquiries through telephone, email, and other communication channels.
• Build and maintain positive relationships with customers.
• Resolve customer concerns related to accounts, payments, orders, and services.
• Provide clear information regarding payment procedures and company policies.
• Ensure a high level of customer satisfaction and professional service.

Administration & Data Management

• Prepare and maintain customer records, statements, reports, and other administrative documents.
• Verify information and ensure accurate data entry into company systems.
• Prepare monthly standard reports and ad-hoc reports as required.
• Maintain organized documentation and support internal administrative processes.
• Assist management with account-related information and reporting.

Sales & Commercial Support

• Support the sales team with customer account information and follow-ups.
• Assist in maintaining existing customer relationships and identifying opportunities for additional business.
• Communicate with customers regarding products, services, payment terms, and account status.
• Support promotional and marketing activities where required.

Team & Operational Support

• Coordinate with Finance, Sales, Administration, and other departments to resolve customer and account-related issues.
• Work effectively with minimal supervision.
• Assist colleagues and contribute to overall team performance.
• Maintain professionalism and accuracy while working under pressure.

Qualifications & Experience

• Bachelor's degree in Information Technology, Business Administration, Finance, Accounting, or a related field.
• Previous experience in credit and collections, customer service, administration, sales support, or financial services.
• Strong written and verbal English communication skills.
• Good knowledge of Microsoft Office and general computer applications.
• Strong data-entry and administrative skills.
• Excellent interpersonal and customer service skills.
• Ability to work independently with minimal supervision.
• Ability to work under pressure and meet deadlines.
• Strong attention to detail and organizational skills.

Additional Information

Preferred Experience

• Experience handling customer accounts and payment follow-ups.
• Experience preparing statements of account and collection reports.
• Experience working with CRM, ERP, accounting, or database systems.
• Previous team-lead or supervisory experience.
• Experience in sales and marketing support.

Key Performance Indicators

• Collection efficiency and achievement of monthly collection targets.
• Reduction of overdue customer accounts.
• Accuracy and timely updating of statements of account.
• Timely completion of reports.
• Customer satisfaction and response time.
• Accuracy of data entry and documentation.
• Effective coordination with Sales and Finance departments.