Corporate Applications Senior Department Manager (2023640)

Role Overview

Corporate Applications Senior Department Manager at Nahdi, managing end-to-end corporate applications spanning HR, finance, procurement, and other business areas.

Role Purpose

Manage and oversee all aspects of corporate applications by assessing new tools and services, aligning initiatives with business strategy, driving implementation, and maintaining operational standards and performance metrics.

Key Responsibilities

Strategy & Alignment

• Develop and implement strategies for effective and efficient possession, implementation, and use of corporate applications such as HR systems, financial software, procurement tools, and other business-related applications.
• Collaborate with IT and business leaders to align application strategies with overall business goals, particularly for end-users and leaders of assigned applications.
• Stay informed of emerging technology trends and best practices in corporate applications.
• Recommend and drive the implementation of new technologies and improvements to enhance business efficiency and productivity.

Project & Delivery Management

• Oversee the planning, execution, and delivery of corporate application projects.
• Ensure projects are completed on time, within budget, and meet quality standards.
• Manage project risks and issues, implementing mitigation strategies as necessary.
• Lead large-scale IT projects.

Operations & Performance

• Oversee the maintenance and support of existing applications, ensuring their reliability and performance.
• Ensure high availability and optimal performance of applications.
• Achieve minimal downtime and high user satisfaction.
• Define and monitor KPIs for assigned applications performance and security.
• Maintain high standards of system performance and security.
• Use KPIs for continuous improvement.

Compliance & Security

• Ensure compliance with IT standards, policies, and regulatory requirements.
• Implement advanced security protocols to protect sensitive data.
• Maintain a zero-breach security record.

Stakeholder Management

• Work closely with stakeholders across the organization to understand their needs and challenges.
• Communicate effectively with both technical and non-technical stakeholders to ensure clear understanding of application capabilities and limitations.

Vendor Management

• Manage relationships with software vendors and service providers.
• Negotiate contracts and agreements.
• Ensure the best value and service for the organization.

Department & Team Leadership

• Manage and develop the corporate applications team, including hiring, training, and performance evaluation.
• Foster a collaborative and inclusive work environment, encouraging innovation and continuous improvement.
• Oversee departmental performance and develop KPIs.
• Provide regular feedback, training, and guidance to staff.
• Enhance department efficiency and employee development.
• Align performance with organizational goals.

Governance & Standards

• Lead the development, customization, and enhancement of corporate applications.
• Create and maintain SOPs and policies.
• Develop service level agreements.
• Ensure standardized and efficient operations.
• Maintain high service quality and adherence to standards within the department.

Qualifications & Experience

• Bachelor's or Master's degree in Information Technology or a related field.
• 10 years of experience.
• Proven experience in managing corporate applications within a retail or similar environment.
• Strong project management skills with experience in leading large-scale IT projects.

Skills & Competencies

• MS Office Suite.
• English.
• Arabic.

Additional Information

• Work environment: 100% indoors.
• Schedule: 5 working days per week, 2 days off.
• Hours: 8:00 AM – 6:00 PM with 1 hour break.