وصف الوظيفة
Role Overview
Coordinator - Reception and Retail at Red Sea Global, located at the AMAALA Yacht Club in Saudi Arabia's northwestern coast.
Company Overview
Red Sea Global (RSG) developed the AMAALA Yacht Club within the Triple Bay Marina, a world-class facility accommodating 120 berths for superyachts up to 130 meters. The Yacht Club combines luxury maritime hospitality with sustainability and regenerative tourism, preserving natural habitats of mangroves, seagrass, and corals. AMAALA will host the Grand Finale of The Ocean Race in 2027 and aligns with Saudi Arabia's Vision 2030 strategic objectives.
Role Purpose
The Coordinator - Reception and Retail serves as a dual-role frontline team member providing exceptional service at the yacht club's reception desk and boutique retail outlet. This position is the first point of contact for members and guests, managing check-ins and inquiries while assisting with the sale of exclusive club merchandise, apparel, and lifestyle products. The role combines administrative precision with luxury hospitality standards and retail excellence.
Key Responsibilities
Reception Operations
- Welcome guests, visitors, and members in a professional and courteous manner, ensuring a positive first impression.
- Coordinate front desk activities including guest registration, appointments, bookings, and inquiries.
- Manage incoming calls, emails, and correspondence, ensuring timely responses and appropriate follow-up.
- Provide accurate information regarding facility services, programs, events, and amenities.
- Coordinate guest requests and liaise with internal departments to ensure prompt resolution.
- Maintain the appearance, cleanliness, and organization of reception and public areas.
- Support concierge and administrative activities as required.
Retail Operations
- Support the daily operation of the retail outlet and ensure an exceptional customer experience.
- Assist guests and customers with retail purchases and product inquiries.
- Coordinate retail inventory management, stock replenishment, and merchandise displays.
- Monitor product availability and coordinate reordering requirements with relevant stakeholders.
- Process sales transactions accurately using POS systems and maintain transaction records.
- Support promotional activities, seasonal campaigns, and merchandising initiatives.
- Ensure retail areas are maintained according to company presentation standards.
Administration and Coordination
- Maintain accurate records of guest interactions, bookings, retail sales, and inventory reports.
- Prepare periodic operational and sales reports as required.
- Support the coordination of events, activities, and special programs.
- Assist in tracking budgets, purchase requests, and supplier requirements where applicable.
- Ensure compliance with company policies, procedures, and service standards.
- Coordinate with internal departments to support smooth operational delivery.
Customer Service and Guest Experience
- Deliver a consistently high level of customer service.
- Handle guest concerns and complaints professionally and escalate issues when required.
- Promote products, services, memberships, and activities to maximize guest engagement and revenue opportunities.
- Build positive relationships with guests and stakeholders to enhance customer satisfaction.
Qualifications & Experience
- Diploma or Bachelor's Degree in Hospitality Management, Business Administration, Tourism, or a related field.
- 0–1 years of experience in hospitality, reception, guest services, retail operations, or a similar environment.
- Previous retail or sales experience is preferred.
- Knowledge of reception operations, customer service principles, and retail practices.
Skills & Competencies
- Strong interpersonal and communication skills.
- Proficiency in Microsoft Office applications.
- Ability to work in a fast-paced customer-facing environment.
- Strong organizational and coordination skills.
- Professional appearance and customer-focused approach.