Coordinator - Housekeeping

Role Overview

Housekeeping Coordinator at Wynn Al Marjan Island, located in the United Arab Emirates. The resort is scheduled to open in 2027.

Company Overview

Wynn Al Marjan Island is an opulent and entertaining beachside destination under construction on a picturesque island that gracefully curves into the Arabian Gulf, located less than 50 minutes from Dubai International Airport. The integrated resort will offer 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa.

Role Purpose

The Housekeeping Coordinator provides essential administrative support to the Housekeeping team, managing daily operations, room status tracking, service requests, and communication across departments to ensure smooth and efficient housekeeping service delivery.

Key Responsibilities

Operations & Room Management

• Prepare daily reports and updates
• Monitor room turnover and report updates
• Support room assignments and system updates
• Use Opera/FCS1 to track room status and service requests
• Coordinate with Front Office on room status and priorities

Requests & Maintenance

• Handle calls, requests, and follow-ups
• Raise and track maintenance and service requests
• Monitor and follow up on trace reports

Inventory & Assets

• Control master keys and devices
• Track on-loan items
• Handle missing item logs

Administrative Support

• Manage leave records and communicate sick calls
• Ensure proper shift handovers and office supplies
• Provide admin support to Housekeeping leadership
• Support communication during PMS downtime

Compliance & Standards

• Handle pest complaints
• Maintain professionalism, confidentiality, and compliance

Qualifications & Experience

• 2 or more years of administrative experience, with hospitality or luxury sector experience preferred
• Housekeeping experience preferred
• Fluent in English

Skills & Competencies

• Knowledge of Opera and FCS1 systems
• Strong Microsoft Office skills
• Good communication skills
• Strong organizational skills
• Strong administrative skills
• Able to work accurately in a fast-paced environment

Additional Information

Salary is paid in Dirhams (AED), the local currency of the United Arab Emirates. Benefits include an excellent leave policy, healthcare package, incentive programs, and other employee benefits.