وصف الوظيفة
Role Overview
Coordinator - Group Desk at Wynn Al Marjan Island, located in Ras Al Khaimah, UAE, approximately 50 miles from Dubai International Airport.
Company Overview
Wynn Al Marjan Island will be the first integrated resort in the UAE, set to open in 2027. The resort will feature 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, a beach club, multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.
Role Purpose
To coordinate all aspects of group operations at the resort, from pre-arrival planning through departure, ensuring seamless execution of rooming assignments, check-in processes, and group activities in alignment with Forbes Five-Star service standards and company policies.
Key Responsibilities
Group Coordination & Operations
- Coordinate all group arrivals, departures, and in-house group activities in accordance with established procedures.
- Monitor group arrivals and departures, ensuring guestrooms are prepared and operational requirements are met.
- Assist with dedicated group check-in operations, including pop-up check-in locations and high-volume arrivals.
Reservations & Room Management
- Review and manage rooming lists, guest information, special requests, and group reservations to ensure accuracy prior to arrival.
- Coordinate group room assignments in collaboration with Front Office leadership, Reservations, Housekeeping, Hotel Sales, Celebration & Event, and Revenue Management.
- Track and communicate changes to rooming lists, billing instructions, VIP designations, and special requests.
Guest Services & Preparation
- Prepare and organize key packets, registration materials, itineraries, collateral, and welcome amenities for arriving groups.
- Serve as the primary Front Office contact for group-related inquiries and operational coordination.
- Support guest issue resolution and service recovery for group guests when required.
Cross-Departmental Liaison
- Liaise with Sales, Convention Services, Event Management, and other departments to ensure group requirements are communicated and executed.
Compliance & Documentation
- Maintain accurate records, reports, and documentation related to group operations.
- Ensure compliance with company policies, operational procedures, and Forbes Five-Star service standards.
- Support departmental projects, operational planning, and opening readiness initiatives as assigned.
Qualifications & Experience
- Minimum 2 years of Front Office, Reservations, Groups & Events, Convention Services, or Guest Services experience, preferably within a luxury hotel or resort.
- Prior experience within luxury hospitality environments preferred.
- Strong understanding of hotel operations, group reservations, room assignments, and guest arrival processes.
Skills & Competencies
- Excellent organizational skills with strong attention to detail and accuracy.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Strong communication and interpersonal skills with the ability to collaborate across departments.
- Proficiency in Property Management System (Opera Cloud) and Microsoft Office applications.
- Strong problem-solving and service recovery skills.
- Fluency in English required; additional languages preferred.
- Professional appearance and guest-focused attitude.
Additional Information
- Salary paid in Dirhams (AED), the local currency of the UAE.
- Excellent leave policy.
- Healthcare package and incentive programs.
- Additional employee benefits provided.
- Flexible schedule including weekends, holidays, and evenings.
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