Coordinator-Facilities Management Soft Services

Role Overview

Coordinator - Facilities Management Soft Services at Transguard Group in Dubai.

Role Purpose

Assist the Operations Manager and Account Manager in delivering contractual FM provisions related to Soft Services. Ensure time-bound and quality service is offered to customers in line with contractual requirements. Manage a diverse cleaning team on multiple sites as well as record keeping and admin activities. This role plays a critical role in ensuring smooth and efficient operation of cleaning service, maintaining high standards of cleanliness and hygiene, and delivering exceptional customer satisfaction.

Key Responsibilities

Financial

• Ensure daily deployments are maintained as per contract.
• Ensure invoice information and client approvals are shared within the stipulated timeframe.
• Ensure contractual KPIs are maintained as per scope.
• Provide efficient and effective coordination for running smooth IFS operations.

Customer

• Coordinate with all internal stakeholders for new contract mobilization.
• Maintain healthy and effective business communication with internal departments and clients.
• Take timely action on client escalations and other operational needs.
• Identify and address operational challenges or issues, implementing solutions to improve efficiency.
• Manage resources and ensure smooth operations at all sites.
• Ensure that regular cleaning audits are carried out on all contracts.

Process

• Create work schedules in line with contractual scope for seamless delivery.
• Report any service variations to the contract to the Operations Manager.
• Utilize CAFM systems effectively on required contracts.
• Maintain all records relating to disciplinary action, incident reports, and annual leave, collated and referenced.

Innovation

• Identify and implement technology solutions.
• Improve cleaning effectiveness by developing new cleaning methods.
• Create customized cleaning solutions.

Qualifications & Experience

• 2–3 years' experience in a similar capacity.
• BICS certification or equivalent certification.
• Valid UAE driving license.

Skills & Competencies

• Good English written and communication skills.
• Extensive knowledge of computer and reporting systems.
• Good knowledge of cleaning operations, including machines, chemicals, and other processes.