وصف الوظيفة
Role Overview
Coordinator - Employee Welfare and Relations at Transguard Group, UAE. This is a key operational support role serving as a frontline resource for employees and Business Units on day-to-day welfare and relations matters.
Role Purpose
Act as the first point of contact for site staff, handling queries in a timely, professional, and empathetic manner while ensuring accurate record-keeping, fair resolution of concerns, and strict compliance with company policy and UAE Labor law.
Key Responsibilities
Employee Support & Customer Service
- Act as the first point of contact for Transguard site staff, handling their queries in a timely, professional, and empathetic manner to ensure a positive employee experience.
- Address and resolve staff concerns and general queries, ensuring fair and consistent treatment in line with company policy and UAE Labor law.
- Resolve staff queries raised through the employee service portal (ESP) within defined service level agreements (SLA).
Records & Compliance
- Maintain up-to-date and accurate employee records in Oracle, including resignations, leaves, and disciplinary actions.
- Ensure accurate and timely updates in Oracle related to disciplinary actions, resignations, and leaves, which directly impact payroll accuracy, compliance, and operational efficiency.
- Ensure disciplinary actions are taken in accordance with company disciplinary policy and UAE labor law.
- Maintain strict confidentiality of all employee data and sensitive information at all times.
Investigations & Documentation
- Manage and investigate accommodation-related incident reports (IRs), ensuring all relevant information is documented and communicated.
- Issue outcome letters to site staff as required.
Escalation & Risk Management
- Escalate any issues that violate company policy or UAE labor law to the line manager immediately.
- Support cost-effective HR operations by resolving staff issues promptly, reducing potential escalations and legal risks.
Process Improvement
- Continuously identify and recommend improvements to existing processes and workflows to enhance efficiency, staff satisfaction, and compliance.
Qualifications & Experience
- Solid experience in roles involving high volume of staff handling.
- Familiarity with relevant employment laws, regulations, and compliance requirements.
Skills & Competencies
- Advanced English speaking and writing level.
- Excellent verbal and written communication skills.
- Advanced Excel proficiency.
- Basic PowerPoint proficiency.
- Basic Word proficiency.
- Basic Power BI proficiency.
- Basic SharePoint proficiency.
- Ability to analyze HR data to identify trends, insights, and opportunities for improvement.
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