Coordinator-EK Chauffeur Drive Services

Role Overview

Coordinator – EK Chauffeur Drive Services with Transguard Group, Aviation Partner Solution team, Dubai.

Role Purpose

Support the Operations team in efficient contract delivery and day-to-day operations. Coordinate between teams and stakeholders, manage rosters and event organization, and ensure administrative compliance and smooth delivery of time and attendance to contribute to business unit success.

Key Responsibilities

Financial

• Support development of business growth through new business and organic growth initiatives within the account portfolio.
• Facilitate timely and accurate processing of time and attendance and invoices.
• Understand contract aspects and support management of KPI compliance to ensure delivery within contract boundaries and adherence to Standard Operating Procedures and Standard Work Instructions.
• Report operational data to support review of financial performance of the contract scorecard.

Customer

• Collaborate with other business units to address mutual goals, ensuring seamless administrative workflow and efficient resolution.
• Continuously assess and enhance processes to streamline operations and increase efficiency with the aim of improving customer experience.
• Respond to queries efficiently and within a timely manner.

Process

• Analyze trends and metrics to develop and enhance administration tasks and processes.
• Measure, validate, and test the effectiveness of metrics applied by the business to assess and drive productivity optimization and efficiencies.
• Own Fleet Management Reporting.

Innovation

• Understand all administration tasks relating to contract operations.
• Develop a plan of action around deadlines to ensure tasks are completed on time.
• Prepare and deliver solution processes.
• Partner with key members of other business units and supplier organizations to obtain information required to manage administration tasks effectively.

Qualifications & Experience

• Minimum 2 years of experience
• High school or above
• Administration Management background
• Operational awareness
• Industry sense

Skills & Competencies

• Effective report writing skills
• Personal time management