Coordinator - Dispute Resolution Hearing Centre

Role Overview

Coordinator - Dispute Resolution Hearing Centre at ADGM, located in Abu Dhabi.

Company Overview

ADGM operates a state-of-the-art Dispute Resolution Hearing Centre purpose-built to accommodate all forms of dispute resolution, particularly arbitration and mediation. The Centre is open to all parties and houses the office of the International Court of Arbitration (ICC), the world's leading arbitral institution.

Role Purpose

Provide high-level administrative and operational support to the Centre's Head of Client Relations, coordinating all back-office services and administration of the Centre. Liaise extensively with external clients, legal stakeholders, the ADGM Courts team, and internal divisions to ensure seamless facility operations and excellent service delivery.

Key Responsibilities

Operations & Facilities Management

• Coordinate the Centre's administrative services, including preparation of correspondence, strategy reports and other documents required for operations.
• Assume overall responsibility for the facilities and equipment necessary for smooth and efficient operations of the Centre.
• Ensure high quality of hearing services for parties conducting hearings at the Centre.
• Provide comprehensive support for business development activities under direction of the Client Relations Manager.

Client & Stakeholder Relations

• Provide information on the Centre's facilities and resources to stakeholders, including legal practitioners, arbitrators, government agencies and the public.
• Deliver high calibre support and concierge services to the Centre's clients and stakeholders.
• Demonstrate confidence in liaising with lawyers, ADGM senior management and government employees.

Quotations & Service Coordination

• Draft and manage the Centre's hearing quotations.
• Liaise with service partners (for example, transcript and hearing bundles) to provide all-inclusive quotations to clients.

Marketing & Events

• Coordinate with Marketing & Corporate Communications regarding planning and management of all events or other marketing initiatives launched by the Centre, in consultation with the Client Relations Manager.
• Work closely with the Chief Executive of ADGM Courts and the Registry Coordinator to coordinate events and other projects for the Courts team.

Digital & Website Management

• Update the Centre's website content.
• Identify areas of improvement and enhancement of website content and design.
• Devise improvements to digital service delivery.

Procurement & Administration

• Facilitate procurement, accounts and general services needs and requirements of the Centre.

Courts Support

• Collaborate with the Registry Coordinator on administrative tasks to support the high volume caseload managed by the Courts Registry team.
• Provide support during Registry team leave.
• Provide high level support for the staff of the ICC Court Case Management Office when necessary.

Information Security

• Understand, adopt, adhere to and practice responsibilities and controls as per ADGM Information Security policy and best practices.
• Maintain confidentiality, integrity and availability of ADGM information at all times, both within and outside ADGM.

Qualifications & Experience

• Minimum 6–8 years' administrative experience in a senior administrative role in a law firm, in-house legal section or other organisation with client-facing responsibilities.
• Strong organisational skills to support the Client Relations Manager and contribute effectively to strategic and operational activities.
• Strong customer service skills with demonstrated ability to manage client problems or issues.
• Excellent skills in organisation, research, analysis, problem solving and time management.
• Advanced skills in drafting documents, reports, correspondence and other written material for submission to clients and senior management.

Skills & Competencies

• Strong communication and inter-personal skills.
• Strong IT skills, including working with document management systems.
• High level observance of confidentiality, judgment, tact and discretion.
• Fluent in English.

Additional Information

• Desirable: Previous experience in the UAE.