Coord-Marketing

Role Overview

Coordinator – Marketing at Marriott International. This role promotes brand awareness internally and externally while maximizing revenue through sales techniques and guest loyalty initiatives.

Role Purpose

Promote Marriott brand image and drive revenue through strategic sales and customer engagement. Maximize guest lifetime value by identifying upsell opportunities, managing preview package sales, and delivering exceptional service that reinforces brand loyalty.

Key Responsibilities

Sales & Revenue Growth

• Recognize opportunities to upsell customers and sell enhancements to create a better Marriott experience or event.
• Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.
• Encourage guests or callers to purchase or schedule preview package sales and tours.
• Determine and give complimentaries to guests as gifts for their patronage, such as rewards points or show tickets.

Guest & Caller Services

• Answer guest questions about property facilities and services.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Thank guests with genuine appreciation.
• Receive, record, and relay messages accurately, completely, and legibly.
• Answer telephones using appropriate etiquette.

Preview Package Administration

• Explain details and requirements related to attending a sales presentation to potential owners.
• Verify that individuals meet eligibility requirements for preview package sales and tours prior to scheduling a tour for a Marriott vacation club property.

Workplace Standards & Compliance

• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Comply with quality assurance expectations and standards.

Collaboration & Communication

• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.

Physical Duties

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Stand, sit, or walk for an extended period of time.
• Perform other reasonable job duties as requested by supervisors.

Qualifications & Experience

• High school diploma or GED equivalent.
• No related work experience required.
• No supervisory experience required.

Additional Information

• Marriott International is an equal opportunity employer, welcoming all and providing access to opportunity.
• The company actively fosters an environment where the unique backgrounds of associates are valued and celebrated.
• Marriott is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.