Control Room Supervisor I EXA Ceramics

Role Overview

Control Room Supervisor I at EXA Ceramics, alfanar, Riyadh, Saudi Arabia.

Company Overview

alfanar is headquartered in Riyadh, Saudi Arabia and operates construction and manufacturing businesses, design and development centers, and facilities throughout the Middle East and other countries. alfanar Building Systems manufactures and markets building construction products and systems, including ceramic wall and floor tiles, façade cladding, glazing systems and architectural aluminum products, precast concrete products and architectural elements, and office and home furniture and interior décor products. alfanar Construction is classified as a Grade I contractor by the Contractors Classification Committee of the Government of Saudi Arabia.

Role Purpose

To manage and oversee the operations of the security control room, ensuring effective monitoring, incident response, and coordination of security personnel to maintain safety and protect assets.

Key Responsibilities

Control Room Operations

• Supervise day-to-day operations of the security control room to ensure effective and uninterrupted functioning.
• Supervise and ensure that all security systems, including CCTV, alarms, and access control, are fully operational and properly maintained.

Monitoring and Surveillance

• Supervise continuous real-time monitoring of all secured premises and sensitive areas.
• Ensure prompt and appropriate response to security alerts, incidents, or potential breaches.

Incident Management

• Supervise and coordinate security response teams during emergencies or critical situations.
• Ensure accurate, detailed, and timely documentation of all security incidents and actions taken.

Team Leadership

• Assign duties and responsibilities to control room operators based on operational requirements.
• Supervise team performance and provide guidance, coaching, and training on security procedures and protocols.
• Recruit, recognize, and cultivate high performers to create a robust second line of management.
• Recognize low performers and guide them to improve or release them.
• Treat subordinates equally without discrimination.
• Apply assessment criteria of subordinates based on performance that leads to planned results.
• Ensure availability of delegation of authority matrix with sufficient delegations as per company policy.

Communication and Coordination

• Act as the primary communication link between control room staff, security personnel, management, and external emergency services.
• Ensure clear and effective information flow during both routine operations and emergency situations.

Compliance and Governance

• Ensure all control room activities adhere to company security policies, procedures, and applicable local regulations.
• Identify and report any non-compliance or security risks to relevant stakeholders.
• Ensure a safe, secure, and legal work environment as per standard regulations.

Reporting and Documentation

• Prepare and submit comprehensive daily, weekly, and monthly reports on control room operations, incidents, and performance.
• Maintain well-organized records to support audits, investigations, and management reviews.
• Provide periodic work progress reports.

Business Planning and Performance

• Transform corporate goals into business plans.
• Plan, follow up, and execute annual and development plans.
• Monitor plan performance and initiate action to strengthen results and take corrective action accordingly.
• Monitor and control budgets and expenses to achieve optimum cost efficiency.
• Deliver required results in timely manner with required quality and cost.
• Make a tangible difference to the area of operation and exceed business expectations.

Operational Responsibility

• Take full responsibility for operations as per the job description and required deliverables, taking into consideration general company guidelines.
• Anticipate problems and make necessary proactive steps to prevent them.
• Take necessary and proper timely decisions.

Organizational Development

• Develop organizational structure according to current requirements, considering future and development plans.
• Ensure availability of job descriptions for all job roles and deployment.

Business Process Improvements

• Develop, coordinate well-defined written systems, policies, and procedures, and seek automation opportunities.
• Navigate through IT solutions relevant to the job and business.
• Promote automated systems and foster their culture of use.

Quality

• Act according to quality as alfanar's prime competitive advantage.

Adaptation

• Adapt to new and alternative techniques, technologies, management structures, and business models.

Qualifications & Experience

• Bachelor Degree in Safety Engineering or any relevant field.
• Four to six years of work experience.

Skills & Competencies

• Physically fit.
• Asset Securitization.
• Building Security.
• Security Administration.
• Security Analysis.
• Security Architecture.
• Security Best Practices.
• Security Design.
• Security Management.
• Security Regulations.
• Security Policy Management.
• Security Training.
• Systems Security.
• Warehouse Security.

Additional Information

• Job Location: Riyadh, Saudi Arabia.
• Requisition ID: 26635.