Contractor Program Manager - MPSA-MPO

Role Overview

Contractor Program Manager - MPSA-MPO at Cherokee Federal, supporting Military Post Office operations at Ali Al Salem Air Base (ASAB), Kuwait; Al Dhafra Air Base (ADAB), United Arab Emirates; Muwaffaq Salti Air Base (MSAB), Jordan; with optional placement at Al Udeid Air Base (AUAB), Qatar.

Company Overview

Cherokee Nation System Solutions (CNSS) is part of Cherokee Federal, the federal contracting division of Cherokee Nation Businesses. Cherokee Federal serves more than 60 federal clients and is focused on solving complex challenges and serving the government's mission.

Role Purpose

The Military Post Office Contractor Program Manager leads contract performance for military postal service operations across assigned locations. This role provides program leadership, operational oversight, customer coordination, staffing management, quality control, and compliance support to ensure reliable, secure, and timely postal services that meet contract requirements, Department of Defense standards, and customer expectations.

Key Responsibilities

Operations & Service Delivery

• Lead day-to-day execution of Military Post Office contract operations.
• Oversee receipt, sorting, dispatch, delivery, accountable mail, registered mail, directory mail, parcel handling, customer service, and other applicable Military Post Office functions.
• Monitor service delivery, identify performance risks, and implement corrective actions to sustain mission readiness and contract compliance.
• Coordinate response and recovery actions for service disruptions, operational incidents, staffing shortages, and emergent mission requirements.

Compliance & Standards

• Ensure postal operations comply with applicable Department of Defense, U.S. Postal Service, Military Postal Service Agency (MPSA), installation, and contract requirements.
• Maintain quality-control processes and conduct regular operational reviews, site assessments, and performance evaluations.
• Ensure personnel protect sensitive information and follow all security, safety, and records-management requirements.

Program & Contract Management

• Develop, implement, and manage program plans, schedules, staffing plans, operating procedures, and performance metrics.
• Track contract deliverables, labor hours, staffing levels, budgets, invoices, and other financial and operational data.
• Support proposal development, transition planning, staffing, and start-up activities for new or expanded postal service requirements, as assigned.

Staffing & Personnel Management

• Manage contract personnel, including hiring, onboarding, scheduling, training, performance management, and retention.
• Lead geographically dispersed teams in a mission-driven, high-tempo environment.

Stakeholder Management & Reporting

• Serve as the primary point of contact for Government customers, Contracting Officer's Representatives (CORs), military postal leadership, subcontractors, and internal company leadership.
• Prepare and deliver required status reports, performance reports, briefings, incident reports, and other contract documentation.

Performance Improvement

• Identify opportunities to improve efficiency, customer service, cost control, and mission performance.

Qualifications & Experience

Required Qualifications

• Active Secret security clearance.
• Bachelor's degree in Business, Management, or a closely related discipline and a minimum of five (5) years of program management experience and five (5) years of postal service operations experience; or a minimum of eight (8) years of military postal service operations experience and five (5) years of program management experience.
• Demonstrated experience managing complex operational programs, contracts, teams, budgets, schedules, and customer relationships.
• Strong knowledge of military postal service operations, postal accountability procedures, mail handling standards, and customer-service requirements.
• Proven ability to lead geographically dispersed teams and perform effectively in a mission-driven, high-tempo environment.

Preferred Qualifications

• Prior experience supporting Military Post Offices, Army Post Offices, Fleet Post Offices, Diplomatic Post Offices, or other Department of Defense postal operations.
• Experience managing federal government service contracts, including compliance with Performance Work Statements, Quality Assurance Surveillance Plans, staffing requirements, and contract deliverables.
• Knowledge of MPSA, U.S. Postal Service, DoD, Army, Air Force, Navy, Marine Corps, or installation-level postal policies and procedures.
• Project Management Professional (PMP), Certified Associate in Project Management (CAPM), or comparable program-management certification.
• Experience leading transition-in, mobilization, or start-up activities for government contracts.

Skills & Competencies

• Strong written and verbal communication skills, including the ability to prepare reports and brief Government and company leadership.
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.

Additional Information

Citizenship & Security Requirements

• Must be a U.S. citizen or legal permanent resident and provide documentation to qualify.
• Active Secret security clearance required.
• Must pass a Cherokee Federal Background Check and Drug Screen.

Compensation & Benefits

• Estimated Starting Salary Range for CPM: TBD. Pay commensurate with experience.
• Full-time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided. Benefits are subject to change with or without notice.

Additional Information

• This position is pending a contract award. The applicable salary range will be posted upon contract award and once funding for the position has been determined. No offer will be extended prior to posting the applicable salary range.
• Cherokee Federal is a military-friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.
• Cherokee Federal is an equal opportunity employer.