وصف الوظيفة
Role Overview
Consultant Partner Management at Dell Technologies, based in Dubai. This role sits within Professional Services and works across the CEEMETA region to manage partner relationships, service delivery alignment, and strategic partner programs.
Company Overview
Dell Technologies Professional Services team develops and implements sophisticated products and services through cross-functional collaboration with sales, customer service, partners, customers, and technical support groups. The team manages the lifecycle of complex, risk-managed projects from design to delivery.
Role Purpose
Complement existing Partner Management and Field Delivery functions by managing the partner lifecycle, driving integrated global and theatre-level partner programs aligned to Line of Business needs, and ensuring service delivery performance through strategic partner planning and escalation management.
Key Responsibilities
Strategy & Program Management
- Own strategic partner planning with an 18–24 month horizon and drive local engagement in top countries.
- Join service sales planning to identify the best partners to engage for specific opportunities.
- Rationalize and drive integrated global partner program agenda spanning GPS LOBs (Dell deploy, consulting, residency).
- Develop globally consistent partner subcontracting programs and metrics to measure service partner quality and performance.
- Lead in-theatre transformation and identify and incorporate industry best practices in collaboration with other Partner Managers.
- Align financial management with theatre delivery to accomplish annual AOP.
- Support CWaaS and residency advisory efforts.
Stakeholder Management & Delivery Alignment
- Engage with strategic accounts as necessary to work directly with delivery teams and partners to ensure appropriate delivery performance.
- Ensure service delivery alignment and address issues promptly through involvement in escalations with partners.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Utilize strong matrix and influencing skills to manage relationships with Delivery, Resource Management, Field Operations, Service Sales, Procurement, and Finance.
- Collaborate cross-functionally with field delivery and other business partners to identify programmatic and systematic opportunities.
Operations & Regional Support
- Travel within the entire CEEMETA region to support service sales and delivery by representing the partner component.
- Function as a strategic Business partner with Dell Technology Services (DTS) field delivery and field services sales teams to provide variable partner subcontracting delivery models aligned to the 18–24 month delivery plan.
- Leverage cross-functional organizations for partner subcontracting support.
Governance
- Does not engage directly with customers or handle customer escalations for partner accountability.
Qualifications & Experience
- Strong understanding of service delivery models and partner ecosystems.
- Ability to work effectively with senior management under matrix management.
- Possesses strong product/technology/industry knowledge with an ability to execute.
- Bachelor's degree (desirable).
Skills & Competencies
- Strategy Development and Program/Partner Management.
- Excellent communication, presentation, and stakeholder management skills.
- Strong working knowledge of Microsoft Office products.
- Negotiation skills.
- Conflict resolution and problem-solving skills.
- Ability to work in a team environment.
Additional Information
- Willingness to travel extensively and engage with partners in-region.