Consultant III

Role Overview

Consultant III at F5. This is an innovative engineering role working in partnership with clients to advise them on how to use F5 technology solutions to meet business objectives or overcome problems.

Company Overview

F5 strives to bring a better digital world to life. Teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. The company is passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything F5 does centers around people, prioritizing a diverse community where each individual can thrive.

Role Purpose

The Consultant III provides guidance and subject matter expertise to customers with regard to implementation and configuration of various F5 products. The role serves as the face of F5 while engaged on customer projects and is a key contributor in fostering a positive relationship between customers and F5 through effective communication and successful delivery of solutions. The Consultant III understands and articulates goals and critical success factors for projects, engages in collaborative dialogue to ensure client needs are met, and maintains timely communication.

Key Responsibilities

Technology Focus

• Provide basic technical guidance to customers onsite and/or remotely regarding the implementation, configuration, and maintenance of F5 products independently or with a team.
• Perform as key contributor for problem identification, systems architecture definition, solution design, implementation, testing, client training, deployment, troubleshooting, and documentation.
• Maintain working proficiency in F5 products and technologies through self-directed and formal training.
• Identify additional product and services opportunities in customer organization.
• Recognize when technical assistance is needed and take proper steps to ensure quick response and resolution.

Customer Management & Engagement

• Perform basic engagement management activities including schedule monitoring, project status update reports, and expectation management for the delivery of work products and associated risks.
• Manage customer interaction and engagement over the course of assigned projects; escalate to management if needed.
• Engage with multiple F5 teams including F5 Support, F5 Product Sales, and F5 Professional Services Sales.
• Participate in sales and proposal presentations in addition to completing ongoing team account activities.

Other Responsibilities

• Participate in shadowing activities as needed.
• Uphold F5's Business Code of Ethics and promptly report violations of the Code or other company policies.
• Perform other related duties as assigned.

Qualifications & Experience

• Bachelor's degree (BS/BA) or equivalent work experience.
• Minimum 5 years of relevant experience, with a focus on architecture and design of network or systems infrastructure, performance, and management.
• At least 2 years of experience in customer-facing positions as a professional services consultant or engineer, preferred.
• CCNP, CCIE, or mid to high level systems administration/security certifications a plus.
• Red Hat Certified Engineer (RHCE) a strong plus.

Skills & Competencies

• Proven ability to work as part of a team of engineers and deliver one or several projects simultaneously.
• Self-starter able to work independently while sharing responsibilities, ideas, and information.
• Demonstrated understanding of technologies such as firewalling, application availability and security, web gateways, authentication/authorization, encryption, VPNs, and network architecture.
• Demonstrated ability to articulate and transfer complex ideas to a wide audience through verbal and written communication.
• Self-motivated and adaptable to changing environments.
• Strong written communication, presentation writing, project scoping, and technical documentation skills.
• Experience managing multiple concurrent network and/or security projects, preferred.
• Working knowledge of and proficiency in F5 ADC and industry standard technologies and products: Firewalls, WAFs, Routing, Switching, Multi-Tier Applications.
• Knowledge of common networking concepts with thorough understanding of Ethernet, IP (IPv4 and IPv6), TCP, and UDP.
• In-depth knowledge of the HTTP protocol and related technologies such as HTML, XML, JSON, AJAX, and JavaScript.
• Working knowledge of Linux, UNIX, and Windows variants.
• Knowledge of DNS related tools and technologies: BIND, named.
• Working knowledge of cryptographic concepts and implementations: OpenSSL, DNSSEC, SSL/TLS, PKI, IKE.
• Working knowledge of AAA related technologies: Active Directory (AD), LDAP, NTLM, Kerberos, SAML, RADIUS, DIAMETER, and TACACS.
• Working knowledge of VPN and tunneling technologies: IPsec, SSL, PPTP, GRE, MPLS.
• Working knowledge of IIS, Apache, WebSphere, WebLogic, Oracle, or similar web and application platforms.
• Scripting and development experience in F5 iRules, Unix Shell, Perl, Python, C, C++, C#.
• Scripting and development experience in web technologies: Javascript, JSP, PHP, .NET, Node.js.
• In-depth, admin level knowledge of Linux/UNIX (RHEL, CENTOS, SUSE, Solaris).
• Proficiency in scripting using Groovy, Bash, Perl, or JavaScript.
• Knowledge in at least one of the following web and application servers: Apache, Tomcat, WebLogic.
• Knowledge of SQL and databases (Oracle, MySQL, MSSQL).
• Deep understanding of advanced technical concepts of mobile networks, mobile architectures, routing, 3GPP, and LTE networks.

Additional Information

Work Environment & Physical Demands

• Job may be performed on-site at a customer facility or data center, in an office environment sitting at a desk or computer table, or remote when not on-site at customer location.
• Duties require ability to utilize a computer/laptop, communicate over telephone, and read printed material.
• Job requires ability to lift up to 50 lbs.
• Duties require ability to travel up to 70% via automobile and airplane, and may require periodically working outside normal working hours (evenings and weekends).

Background Screening

• Role involves customer-facing engagements and may be subject to additional background check requirements per customer requests.
• All screenings and results will be subject to applicable law and F5 policies, and may be used to determine work assignment or further employment eligibility.