Consultant ENT ( Experience in Head and Neck)

Role Overview

Consultant ENT (Experience in Head and Neck) at NMC Healthcare. The role provides high-quality, professional, and ethical clinical services to patients, ensuring effective and efficient care.

Role Purpose

To deliver expert Otorhinolaryngology and Head and Neck surgical services, monitor and manage clinical risks, maintain compliance with clinical governance and quality management standards, and foster continuous professional development to uphold excellence in medical practice.

Key Responsibilities

Clinical Duties

• Perform professional duties of an Otorhinolaryngology specialist, including various ENT and Head and Neck surgeries.
• Provide consultation to other physicians on ear, nose, throat, head and neck surgery matters when specialist attention is required.
• Complete medical records promptly indicating diagnosis, treatment, and future courses of action in conformance with established requirements.
• Participate in all group conferences requiring the viewpoint and opinions of this specialty regarding difficult medical cases.
• Collaborate with other departmental personnel in planning programs integrating the curative and preventive aspects of total patient care.
• Operate approved curative-preventive programs as they relate to your particular field.
• Answer questions concerning irregular work and problems that arise in the group, including technical, safety and accident problems.
• Monitor work of other assigned staff to the Otorhinolaryngology Service for quality, quantity, and correctness, demonstrating procedures or recommending additional training as required.
• Attend staff meetings and participate in in-service activities as requested.
• Contact Head of Department for clarification or to keep them informed of unusual situations or problems encountered and actions taken.
• Support Continuous Quality Improvement.
• Maintain confidentiality regarding patient information and administrative matters of a confidential nature.

Client & Communication Services

• Continuously build and share knowledge to deliver expert service within own scope of work, drawing on expertise of others as needed.
• Identify and understand real needs and expectations of clients in a professional manner and share with relevant team members.
• Respond to client complaints in a timely and effective manner and provide feedback on progress.
• Keep clients updated with relevant and accurate information and involve them in decisions that affect them.
• Focus on consistently delivering a positive client experience.
• Demonstrate the ability to listen to others in promoting effective communication.

Quality & Compliance

• Complete tasks in accordance with set procedures and guidelines.
• Perform all tasks precisely and accurately to minimise errors.
• Identify and report non-compliance to relevant stakeholders constructively.
• Continuously evaluate quality of own work and provide feedback on progress.
• Develop thorough understanding of policies and procedures of the hospital and demonstrate respect for them.

Performance & Delivery

• Deliver work outputs with high level of energy, focused effort and pace.
• Remain professional and focused on attaining results despite obstacles and setbacks.
• Remain focused under pressure and persevere despite setbacks and obstacles to fulfil work outputs.
• Evidence dependability in carrying out the commitments and obligations of the position.

Professional Conduct

• Perform other duties as assigned by the Medical Administrator.

Qualifications & Experience

• Qualified and licensed Medical Practitioner.
• At least 3–5 years' post-qualification experience at consultant level, independent of country.
• At least 1 year consultant-level experience from a Tier 1 country as specified by the UAE healthcare regulator.
• Basic medical degree and completion of higher education programme (fellowship/diploma) recognised by the relevant UAE healthcare authority.
• Certification and registration in a speciality recognised by relevant UAE healthcare authority.
• Active and valid life support certification (e.g., BLS, ACLS, PALS, ATLS, NRP).

Skills & Competencies

Interpersonal & Teamwork

• Build positive working relationships with immediate colleagues.
• Handle conflict calmly and contribute to find a way forward.
• Demonstrate openness to diverse views and opinions.
• Demonstrate empathy by trying to understand the feelings, needs, concerns and/or emotional state of others.
• Identify and utilise networks within own work environment.
• Align individual behaviour to support and meet team goals.
• Proactively and respectfully share all relevant viewpoints with others and seek their input.
• Clarify and understand own role and responsibilities within the team.
• Recognise, appreciate and respect individual differences.
• Actively participate and build a positive team spirit.
• Identify and respond effectively and tactfully in a sensitive or difficult situation.
• Confront and defuse difficult situations or conflict in a non-judgemental manner.
• Identify and react appropriately to non-verbal cues.
• Recognise and be aware of own biases and emotions and their effects on self and others.
• Effectively manage own feelings and guard against inappropriate displays of emotions.
• Listen attentively, consider and respond appropriately to the feelings and attitudes of others.

Additional Information

Occupational Safety & Health Management Systems

• Comply with reasonable Occupational Safety and Health instructions, policies and safe working procedures.
• Use appropriate personal protective equipment and safety systems.
• Be familiar with emergency and evacuation procedures.
• Not willfully or recklessly endanger anyone's health and safety.
• Assist with the preparation of risk assessments.
• Report Occupational Safety and Health hazards, incidents, near misses and issues.
• Reduce, reuse, and recycle waste as much as possible.
• Attend all Occupational Safety and Health trainings, awareness programs and mock drills.
• Participate in Occupational Safety and Health Management Systems audits and inspections, ensuring standards are maintained.

Prevention & Control of Infection

• Maintain strictest hand hygiene, including the 5 moments of hand hygiene.
• Maintain bare below the elbows.
• Maintain environmental care.

Prevention and Control of Infection is everyone's responsibility. All staff are required to read and implement the NMC Prevention & Control of Infection Policy and Strategy in an effort to maintain the highest possible standards of cleanliness at all times, thus reducing the risk of infection in patients, staff and visitors.