وصف الوظيفة
Role Overview
Consultant Beauty - Faces at Chalhoub Group, located in Riyadh. The role is responsible for delivering excellent customer service, applying appropriate sales techniques and product knowledge to meet sales targets, and maintaining counter cleanliness, stock replenishment, new product launches, product promotion, and merchandising while maintaining high levels of grooming standards.
Company Overview
Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over seven decades. The Group operates as a hybrid luxury retailer with a curated portfolio of over 10 owned brands and distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. The Group brings together over 16,000 talented professionals across eight countries in the Middle East, with presence in LATAM. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion. Sustainability is at the core of the Group's strategy; it is a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and has pledged to reach Net Zero by 2040.
Role Purpose
To drive business growth through exceptional customer service and sales performance, while representing brand values and maintaining operational excellence across counter management, stock control, and customer relationship building.
Key Responsibilities
Sales & Business Development
- Drive business results through achieving individual and collective sales targets.
- Represent the brand by communicating its values and philosophy through all activities and interactions with customers and team members.
- Maintain a solid and accurate customer database to build strong relationships with customers and create future potential selling opportunities.
- Promote the Group's loyalty program (MUSE) and increase enrollment rate and new customer acquisition.
- Stay ahead of latest trends, products and competitors.
Customer Centricity
- Take ownership of the customer's experience by delivering exceptional service and bringing to life the brand's customer journey at all different touchpoints (physical and digital) through building rapport, sharing product knowledge and expert advice, proactively catering to customers' needs, interests and preferences.
- Use impactful storytelling with customers to maximize their experience through education and entertainment.
- Demonstrate usage and benefits of various brands and products in alignment with retail policies.
- Use clienteling techniques and tools to connect virtually with customers, build a one-on-one relationship based on trust and human touch and drive loyalty, including messaging and virtual shopping appointments.
- Establish and maintain strong relationships with customers and store management to aid in the store's smooth operation and future potential growth.
Omnichannel & Digital
- Stay abreast of the brand's different online offerings and activities (website, app and social media) and promote them with customers when applicable.
- Demonstrate moderate understanding of available technological tools and use them to enhance the customer experience both in and out of the store, including Clienteling app and OMS.
Operational Excellence
- Maintain all operating standards by ensuring stock replenishment and organizing display as per the brand's VM guidelines.
- Prepare and process e-commerce orders' fulfillment from the store within the set SLAs in terms of time and quality.
- Report stock shortages using the stock order form.
- Ensure counter cleanliness and product promotion.
- Participate in the brand's events when required inside or outside the store.
Compliance & Policies
- Ensure all sales and operational policies and procedures are followed.
Additional Information
- Health care, child education contribution, remote and flexible working policies, and exclusive employee discounts are offered.
- High levels of grooming standards must be maintained.
- Chalhoub Group welcomes all applicants and is committed to equal opportunity without regard to gender, age, race, religion, national origin or disability status.