*Concierge

Role Overview

Concierge at Marriott International. The role is based at a Marriott property and focuses on delivering exceptional guest services and managing special requests.

Role Purpose

Respond to guest requests for special arrangements and services, provide information about property and local amenities, resolve guest concerns, and ensure guest satisfaction through proactive communication and coordination across departments.

Key Responsibilities

Guest Service & Requests

• Respond to guest requests for special arrangements or services, including transportation, reservations, and dry cleaning, by making arrangements or identifying appropriate providers.
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.

Information & Communication

• Gather, summarize, and provide information to guests about the property and surrounding area amenities, including special events and activities.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.

Operations & Coordination

• Contact appropriate individual or department, such as Bellperson or Housekeeping, as necessary to resolve guest calls, requests, or problems.
• Review shift logs and daily memo books and document pertinent information in logbooks.
• Monitor club lounge for seating availability, service, safety, and well-being of guests.

Safety & Compliance

• Report accidents, injuries, and unsafe work conditions to manager.
• Complete safety training and certifications.
• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Comply with quality assurance expectations and standards.

Teamwork & Relationships

• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.

Physical Duties

• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications & Experience

• High school diploma or G.E.D. equivalent preferred.
• No related work experience required.
• No supervisory experience required.
• No license or certification required.

Additional Information

Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. The company actively fosters an environment where the unique backgrounds of associates are valued and celebrated.