Concierge Supervisor

Role Overview

Concierge Supervisor at Hilton. You oversee daily operations of the concierge desk and deliver memorable guest experiences that define exceptional hospitality.

Role Purpose

Supervise the concierge team while responding to guest inquiries and coordinating personalized services that transform their stay into something memorable. You balance operational excellence with the warmth and attentiveness that define Hilton hospitality.

Key Responsibilities

Team Leadership & Development

• Train, schedule, and supervise concierge team members.
• Provide guidance and support to ensure an exceptional guest experience.

Guest Experience & Service

• Respond promptly and professionally to guest inquiries, requests, and concerns.
• Provide information and handle arrangements for dining, transportation, events, tours, and local attractions.
• Facilitate seamless registration and elevated service for high-priority guests.

Service Coordination

• Arrange for medical care, childcare, floral delivery, and other personalized guest needs.

Hotel Promotion & Operations

• Share marketing materials and encourage use of hotel services and programs.
• Oversee concierge expenditures, including payroll, ensuring financial efficiency and alignment with budgetary guidelines.

Additional Information

Hilton is recognized on the World's Best Workplaces list by Great Place to Work and Fortune. The company has welcomed more than 3 billion guests worldwide and operates a suite of world-class brands committed to setting new standards for the future of travel.