Concierge / Guest Relations Officer (Luxury Hotel)

Role Overview

Concierge / Guest Relations Officer at Sucafina, a luxury hotel position based in Saudi Arabia.

Company Overview

Sucafina is a luxury hotel operated by Work Force Solution, a leading sourcing and recruitment firm dedicated to delivering exceptional talent solutions to top-tier hospitality and restaurant groups across Saudi Arabia. The company partners with clients to meet their workforce needs and support operational excellence.

Role Purpose

Deliver personalized concierge services to hotel guests by arranging amenities, providing local information, and coordinating with hotel departments to ensure seamless and memorable guest experiences.

Key Responsibilities

Guest Services

• Deliver personalized concierge services to hotel guests.
• Provide accurate information about local attractions, shopping, dining, and entertainment.
• Arrange transportation, restaurant reservations, tours, and other guest requests.

VIP & Guest Relations

• Handle VIP guest requests with professionalism, discretion, and attention to detail.
• Resolve guest inquiries and concerns promptly while maintaining the highest service standards.

Coordination

• Coordinate with hotel departments to ensure seamless guest experiences.

Qualifications & Experience

• Previous experience as a Concierge, Guest Relations Officer, Guest Experience Agent, or in a similar role within a luxury hotel.
• Strong knowledge of hospitality service standards.
• Transferable Iqama is required.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Professional appearance and positive attitude.
• Proficiency in English; additional languages are an advantage.

Additional Information

• Available to join immediately.
• Competitive salary package.
• Professional and supportive work environment.
• Opportunities for growth within a reputed international brand.