Concierge Agent (Omani Only)

Role Overview

Concierge Agent at Marriott. Omani nationals only. Location not specified in source.

Role Purpose

Respond to guest requests for special arrangements and services, gather and provide information about property and surrounding amenities, process all guest communications, and ensure guest satisfaction and safety.

Key Responsibilities

Guest Services

• Respond to guest requests for special arrangements or services including transportation, reservations, and dry cleaning by making arrangements or identifying appropriate providers.
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Gather, summarize, and provide information to guests about the property and surrounding area amenities, including special events and activities.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.

Communication & Coordination

• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Contact appropriate individual or department such as Bellperson or Housekeeping as necessary to resolve guest calls, requests, or problems.
• Speak with others using clear and professional language.
• Listen and respond appropriately to the concerns of other employees.
• Answer telephones using appropriate etiquette.

Operations & Monitoring

• Review shift logs and daily memo books and document pertinent information in logbooks.
• Monitor club lounge for seating availability, service, safety, and well-being of guests.

Safety & Compliance

• Report accidents, injuries, and unsafe work conditions to manager.
• Complete safety training and certifications.
• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Comply with quality assurance expectations and standards.

General Duties

• Prepare and review written documents accurately and completely.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications & Experience

• High school diploma or G.E.D. equivalent preferred.
• No related work experience required.
• No supervisory experience required.
• No license or certification required.

Additional Information

Marriott International is an equal opportunity employer, welcoming all and providing access to opportunity. The company actively fosters an environment where the unique backgrounds of associates are valued and celebrated. Marriott is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.