Compliance, Training & PDI Manager - Dubai

Role Overview

Compliance, Training & PDI Manager position based in Dubai, UAE with Al Tayer Group. The role ensures vertical compliance with brand standards and delivers continuous improvements in training, corporate identity and related functions to achieve higher customer satisfaction levels.

Role Purpose

Plan, facilitate, organize and deliver product and brand-related training and development programs to support ATM's business plans and improve competence, efficiency and effectiveness of the sales team across levels and regions. Ensure vertical compliance with brands' standards and requirements through continuous needs assessment and close coordination with HR.

Key Responsibilities

Dealer Standards Compliance

• Develop policies, procedures and processes specific to dealer standards that ensure compliance with ATM regulations and policies.
• Engage internal stakeholders throughout the year in dealer standards compliance matters.
• Manage dealer standards compliance and ensure proper updates for requirements and standards set by principals are implemented efficiently.
• Monitor knowledge sharing and skills transfer as compliance capitalizes on lessons learned.
• Manage and develop dealer standards programs and identify key areas of weakness while developing and accelerating support programs to improve performance within the network.
• Develop and update the dealer standards reporting mechanism, ensuring records are periodically received by importers and dealers.
• Ensure corrective action plans related to dealer standards are effectively communicated and implemented across ATM.
• Manage dealer standards communications.

Performance Monitoring & Analysis

• Build a database of performance measurements providing visibility on current and historic performance trends.
• Develop and maintain dealer standards reporting mechanisms with regular record updates from importers and dealers.
• Liaise with Customer Interaction Center and regional facilities to gain customer viewpoint feedback and produce reports highlighting sales advisors or areas requiring refresher training.

Stakeholder Engagement & Support

• Involve sales, aftersales, customer experience and marketing employees in driving in-market follow-up and support through regular reviews and training sessions on new standards, programs and results.
• Provide recommendations and strategies to the SVP, along with corrective action plans to address dealer standards problems and opportunities.
• Liaise with principals to ensure the right training program is being implemented and delivered to ATM's staff.

Training Program Development & Delivery

• Identify training needs of the sales team across showrooms and ensure development and implementation of the right training program and curriculum.
• Identify internal and external training sources to plan and organize formal sales training and development programs at ATM.
• Develop, maintain and review skills analysis with managers to ensure appropriate gaps are identified and determine training costs and benefits within budgetary parameters.
• Oversee design and presentation of programs to ensure relevant sales training is provided and developed to suit local needs.
• Ensure development of training programs where principals are unable to deliver on-the-job sales training.
• Ensure internal resources are efficiently utilized in collaboration with HR ATM to facilitate training implementation.
• Coordinate with HR ATM to implement methods assessing training effectiveness on the job and gauge post-training skill development of employees, suggesting enhancements in training approach.
• Determine the number of targeted training days to ensure the training process is well organized, detailed, well communicated and meets its objectives.
• Provide technical support to sales advisors using all available materials.
• Provide product information updates to the sales team.

Qualifications & Experience

• Bachelor's Degree in Business Administration or equivalent, followed by further qualification in Training or Human Resources Management and continued education programs specific to dealer standards compliance.
• Minimum of five to eight years of relevant work experience with focus on product or automotive training.

Skills & Competencies

• Strong leadership and decision-making skills.
• Strong analytical skills, planning and organizing skills.
• Strong understanding of regional market.
• Proficiency in Microsoft Office.