Compliance Specialist (UAE Nationals Only)

Role Overview

Compliance Specialist (UAE Nationals Only) at Emirates Islamic Bank. This role is based in the United Arab Emirates and manages compliance and governance operations across Priority Banking centers.

Company Overview

Emirates Islamic was launched in 2004 to deliver the highest standards of banking services in line with Shari'a principles. As one of the leading Islamic banks in the UAE, the organization offers career opportunities for motivated professionals and graduates. Employees are valued as the organization's biggest asset, with continuous investment in Talent Management, Training, and Development programmes. Emiratization is a key strategic objective, with dedicated programmes to develop talented young Emiratis into future leaders. The organization is driven by values of Innovation, Customer Service, Ambition, and Ownership, and maintains a diverse work environment comprising over 60 nationalities.

Role Purpose

To manage compliance and governance cases across Priority Banking centers with full ownership of case resolution, timely escalation handling, and seamless coordination between Relationship Managers, Customer Service Representatives, and stakeholders while upholding regulatory standards and organizational reputation.

Key Responsibilities

Case Management

• Review, monitor, and assign all compliance and governance cases to district Customer Service Representatives and Relationship Managers.
• Maintain and regularly update a live tracker to monitor case status, progress, and closure.
• Ensure smooth and efficient handling of all compliance and governance matters across Priority Banking centers.
• Drive prompt closure of escalations, requests, and compliance-related actions.

Escalation & Resolution

• Escalate cases requiring intervention to the PRB Support Team and ensure timely resolution.
• Conduct regular discussions with Unit Managers on compliance and governance case updates.

Customer Retention & Recommendations

• Review customer retention cases and prepare recommendations for Senior Management approval.

Governance & Standards

• Maintain zero compliance and governance errors through strict adherence to policies and procedures.
• Safeguard the reputation of Emirates Islamic by consistently applying best practices and regulatory standards.
• Uphold the highest standards of professionalism, governance, and customer service.

Qualifications & Experience

• Bachelor Degree.
• Minimum 2 years of banking experience within a similar position or role.

Additional Information

• UAE Nationals only.