Communications Manager – United Arab Emirates

Role Overview

Communications Manager – United Arab Emirates at Citi, based in the United Arab Emirates. The role supports the Public Affairs Officer of the UAE in enhancing and protecting the reputation of Citi in this key Middle East market.

Company Overview

Citi is a global financial services organization with operations across the Middle East region.

Role Purpose

The Communications Manager develops and executes proactive external and internal communications strategies for Citi in the UAE, managing stakeholder engagement, media relations, and reputation protection. The role reports to the Head of Communications for Middle East and Pakistan and supports communications programs across the Middle East region as needed.

Key Responsibilities

External Communications

• Develop, lead and execute external communications strategy and plans for Citi in the UAE.
• Manage proactive engagement with key media outlets across the UAE and region-wide.
• Develop messaging, briefing documents and speaking notes for senior executives.
• Amplify brand activities and events in the external market.
• Identify opportunities and continuously build a strong pipeline of media and social media activity.
• Organize and manage speaking opportunities for senior executives.
• Support evaluation and metrics related to Citi's communications in the market.

Internal Communications and Engagement

• Develop and execute internal engagement plans and initiatives.
• Plan and manage internal communications channels and content.
• Plan and manage employee engagement events.
• Develop content for internal events.
• Evaluate and implement internal communications metrics.

Reputation Risk and Crisis Management

• Assess risk appropriately when business decisions are made, with particular consideration for the firm's reputation.
• Safeguard Citigroup, its clients and assets by driving compliance with applicable laws, rules and regulations.
• Adhere to Policy and apply sound ethical judgment regarding personal behaviour, conduct and business practices.
• Escalate, manage and report control issues with transparency.

Volunteerism

• Develop and execute plans to support volunteering activities.
• Support initiatives related to Citi's partnerships and relationships with NGOs.

Qualifications & Experience

• 8 to 10 years of professional experience in Communications and Public Relations, either in-house or agency preferred.
• Comprehensive understanding and proven track record in media relations and stakeholder engagement.
• Bachelor's degree or equivalent in business management, communications, marketing or related field.
• Fluency in English required.
• Arabic skills are an advantage.

Skills & Competencies

• Excellent editing, writing and digital communications skills.
• Content creation for internal and external purposes.
• Social media content development experience and working knowledge of major social media platforms.
• Strong leadership qualities and team player mentality.
• Excellent planning and project management skills.
• Ability to manage multiple tasks and adjust priorities as needed.
• Creativity and ability to show initiative.
• Strong relationship management skills.
• Ability to lead and influence at a senior level.
• Comfortable working with diverse groups of internal and external stakeholders.

Additional Information

• Time Type: Full time.
• Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.