وصف الوظيفة
Role Overview
Commis Chef at wasl, a leading hospitality and leisure management group operating championship golf courses, award-winning restaurants, and premium leisure facilities across the UAE. The role is based within the Food & Beverage Kitchen department and reports to the Executive Chef.
Company Overview
Viya is the UAE's leading golf and hospitality management group, operating a portfolio of championship golf courses, award-winning restaurants, premium leisure and recreation facilities, innovative entertainment concepts, and digital platforms. Since launching Emirates Golf Club in 1988, the group has expanded to include Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, and recreation brands such as Viya Fit and Viya Padel. As part of wasl Hospitality & Leisure, Viya is recognised as a guardian of golfing heritage and a leader in modern hospitality. Operations are underpinned by the Viya App, a loyalty-driven platform that integrates bookings, rewards, and spendable benefits across the portfolio.
Role Purpose
To deliver outstanding kitchen performance in line with brand standards, working with your team to execute the class mission and provide exceptional customer service through high-quality food preparation and professional service delivery.
Key Responsibilities
Brand Standards & Personal Conduct
- Demonstrate a high standard of personal appearance, always wearing full and correct uniform and ensuring good personal hygiene.
- Maintain full and up-to-date knowledge of hotel products and services.
- Ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting callers' needs.
- Deliver friendly and professional service to customers at table, positively promoting the dishes available.
- Produce food of good quality, taste and appearance, served at the correct temperature and accurately meeting customers' needs.
- Handle complaints promptly and professionally, demonstrating genuine care and concern.
- Maintain the cleanliness and hygiene of your department, its fixtures, and equipment.
- Ensure all legal and statutory regulations and responsibilities are met to maintain a safe working environment for yourself, your colleagues and customers.
Shift Procedures & Kitchen Operations
- Check function sheets for requirements.
- Check duties with senior chef on duty.
- Prepare mise en place as required.
- Prepare dishes as required.
- Take in deliveries.
- Clear down section as required.
- Serve guests at the table.
- Ensure your department's shift procedures are followed to meet financial and statutory requirements and support delivery of outstanding customer service.
Quality & Service Delivery
- Apply awareness of Dubai Golf Mission, Vision and Values.
- Apply the 4 Service Steps throughout serving internal and external customers.
Additional Duties & Development
- Participate in various extra activities contributing towards individual and organizational growth as part of the Club's continuous improvement efforts.
- Represent the department or group in various committees, such as the Staff Committee, Green Theme (environmental), Food Committee, Sport Committee or projects.
- Be trained as a Fire Marshall or First Aider as requested.
IT Security & Compliance
- Read, understand and comply with all applicable Information Security Policies and Procedures of wasl DG.
- Cooperate, coordinate and share information with Internal/External Audit teams as appropriate and applicable.
- Attend Information Security Awareness sessions conducted by the wasl IT Department.
- Immediately report all Information Security breaches, events, weaknesses, and incidents (actual or suspected breaches) to the IT Service Desk.
Personal Competencies
- Maintain a high customer service focus by approaching your job with customers always in mind.
- Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
- Be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge to improve personal performance.
- Be flexible, responding quickly and positively to changing requirements.
- Maintain high team focus by showing cooperation and support to colleagues in pursuit of department goals.
Qualifications & Experience
- College or school diploma preferred but not a standard requirement.
- Previous experience in a similar position in a 5-star property for at least 1 year.
- Fluency in spoken English language.
Skills & Competencies
- Excellent communication skills.