Commis Chef

Role Overview

Commis Chef at wasl, working within Viya's Food & Beverage Kitchen department across the UAE's leading golf and hospitality management group. Reports to the Executive Chef.

Company Overview

Viya is the UAE's leading golf and hospitality management group operating a portfolio of championship golf courses, award-winning restaurants, premium leisure and recreation facilities, innovative entertainment concepts, and digital platforms. The group operates Emirates Golf Club, Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, and recreation brands including Viya Fit and Viya Padel. As part of wasl Hospitality & Leisure, Viya is recognised as a guardian of golfing heritage and a leader in modern hospitality, underpinned by the Viya App, a loyalty-driven platform that integrates bookings, rewards, and spendable benefits across the portfolio. Viya is proud to have a thriving, multicultural workforce representing over 80 nationalities.

Role Purpose

To deliver exceptional culinary service by preparing high-quality food that meets customer needs while maintaining brand standards, safety, hygiene, and outstanding customer service alongside your team.

Key Responsibilities

Kitchen Operations & Preparation

• Check function sheets for requirements at the start of each shift.
• Check duties with the senior chef on duty.
• Prepare mise en place as required.
• Prepare dishes as required.
• Take in deliveries.
• Clear down section as required.
• Serve guests at the table.
• Produce food of good quality, taste, and appearance, served at the correct temperature and accurately meeting customers' needs.

Standards & Compliance

• Demonstrate a high standard of personal appearance, always wearing the full and correct uniform and ensuring good personal hygiene.
• Maintain cleanliness and hygiene of your department, its fixtures, and equipment.
• Ensure all legal and statutory regulations and responsibilities are met in order to maintain a safe working environment for yourself, your colleagues, and customers.
• Ensure your department's shift procedures are followed in order to meet financial and statutory requirements and support the delivery of outstanding customer service.
• Have full and up-to-date knowledge of hotel products and services.
• Apply the 4 Service Steps throughout serving internal and external customers.
• Be aware of Dubai Golf Mission, Vision and Values.

Customer Service & Communication

• Deliver friendly and professional service to customers at table, positively promoting the dishes available.
• Handle all telephone calls politely and efficiently, ascertaining and accurately meeting the callers' needs.
• Handle complaints promptly and professionally, demonstrating genuine care and concern.
• Maintain a high customer service focus by approaching your job with customers always in mind.
• Communicate clearly with both customers and colleagues.

Team & Continuous Improvement

• Work with your team to deliver the class mission.
• Show cooperation and support to colleagues in the pursuit of department goals.
• Maintain high team focus.
• Take personal responsibility and initiative to resolve issues.
• Approach all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve your personal performance.
• Be flexible, responding quickly and positively to changing requirements.
• Participate in various extra activities contributing towards individual and organizational growth, which may include representing the department or group in committees such as Staff Committee, Green Theme (environmental), Food Committee, or Sport Committee.
• Participate in training as a Fire Marshall or First Aider as requested.

Information Security

• Read, understand, and comply with all applicable Information Security Policies and Procedures of wasl DG.
• Cooperate, coordinate, and share information with Internal and External Audit teams as appropriate and applicable.
• Attend Information Security Awareness sessions conducted by the wasl IT Department.
• Immediately report all Information Security breaches, events, weaknesses, incidents (actual or suspected breaches) to the IT Service Desk.

Qualifications & Experience

• College or school diploma preferred but not a standard requirement.
• Previous experience in a similar position in a 5-star property for at least 1 year.

Skills & Competencies

• Fluency in spoken English language.
• Excellent communication skills.
• Positive impact and personal responsibility.
• Motivation and commitment.
• Flexibility and responsiveness to changing requirements.
• High customer service focus.
• Team cooperation and support.