Commercial Director

Role Overview

Commercial Director at Hilton. This role leads commercial strategy and execution across the hotel's multiple revenue streams to drive top-line performance, market share growth, and profitability.

Role Purpose

Develop and execute integrated commercial strategies across all revenue segments — Group, Conference, and Events (GCE), Rooms, Food and Beverage, Leisure, and Spa — while delivering memorable guest experiences and driving financial performance aligned with owner and corporate objectives.

Key Responsibilities

Commercial Strategy & Execution

• Develop and implement integrated commercial strategies across all revenue streams — including Group, Conference, and Events (GCE), Rooms, Food and Beverage, Leisure, and Spa — to drive top-line performance and market share growth
• Own commercial strategy and execution across multiple segments and revenue streams
• Adapt to market dynamics by monitoring trends, assessing competitive landscape, and adjusting commercial strategies to stay ahead in evolving market conditions

Revenue & Profitability Optimization

• Maximize revenue and profitability by partnering with General Managers and Finance to ensure commercial decisions support revenue goals
• Optimize cost of sales and deliver profit and margin targets
• Lead pricing and forecasting strategy including revenue management practices, pricing, rate strategies, and demand forecasting
• Conduct business reviews to optimize revenue across all segments

Sales, Marketing & Demand Generation

• Align sales and marketing efforts by coordinating on-property and regional sales, marketing, eCommerce, and public relations activities
• Support brand positioning and drive demand through integrated marketing initiatives

Stakeholder Relationships & Leadership

• Strengthen stakeholder relationships by building trusted connections with owners, operators, Hilton corporate teams, and external partners to align goals and create long-term commercial value
• Cultivate a high-performing team through performance management, professional development, and recognition programs
• Drive engagement and retention of team members

Skills & Competencies

• Passion for spreading the light and warmth of hospitality and delivering memorable experiences
• Acting with integrity and always doing the right thing
• Leadership capability to inspire others
• Belief that teamwork drives the best outcomes
• Sense of ownership and accountability
• Focus on the Now, bringing urgency and discipline to every moment

Additional Information

• Hilton is recognized on the World's Best Workplaces list by Great Place to Work and Fortune
• Hilton operates a suite of world-class brands and has welcomed more than 3 billion guests worldwide