وصف الوظيفة
Role Overview
Collection Specialist at JLL, managing rent and receivables collection for a premium residential community in North Riyadh, Kingdom of Saudi Arabia.
Company Overview
JLL is a leading global provider of real estate and investment management services. The organization combines world-class services, advisory, and technology for clients, committed to hiring talented people and empowering them to build meaningful careers.
Role Purpose
Manage rent and receivables collection to maintain healthy cash flow, minimize arrears, and ensure excellent tenant relationships through professional and effective collection practices.
Key Responsibilities
Rent & Receivables Management
- Manage timely collection of rental income, service charges, utility rebills, and other receivables.
- Issue invoices in accordance with lease agreements and approved schedules.
- Implement automated reminder systems and proactive tenant communication protocols.
- Achieve and maintain high collection performance targets.
Arrears Management
- Maintain and update comprehensive arrears tracking systems.
- Initiate collection protocols including calls, emails, and site visits as appropriate.
- Escalate delinquent accounts through established procedures.
- Prepare documentation for legal recovery actions and coordinate with legal counsel when required.
Tenant Communication & Service
- Serve as primary point of contact for tenants on payment-related queries and concerns.
- Provide payment plan options and negotiate settlements in coordination with management.
- Handle disputes professionally and work toward mutually acceptable resolutions.
- Deliver responsive, courteous service that maintains positive tenant relationships.
Reporting & Documentation
- Prepare regular arrears aging reports and collection performance summaries.
- Track write-offs and bad debt provisions; maintain accurate documentation.
- Monitor collection KPIs and recommend process improvements.
- Maintain detailed records of all collection activities, agreements, and legal actions.
Coordination & Collaboration
- Work closely with Finance Manager, Property Manager, and leasing teams.
- Coordinate with facilities management and utility providers on meter readings and invoice reconciliation.
- Support utility rebilling processes for consumption exceeding standard allowances.
- Assist with deposit management, receipting, and cash flow reporting.
Qualifications & Experience
- Minimum 3 years of experience in rent collection or receivables management within residential, commercial, or mixed-use properties.
- Experience in KSA or GCC real estate strongly preferred.
- Degree in Finance, Accounting, Business Administration, or related field.
- Strong knowledge of KSA rental regulations and REGA guidelines.
Skills & Competencies
- Fluent in Arabic and English (written and spoken).
- Proficiency in property management systems (Yardi, Yarn, or similar).
- Proficiency in Microsoft Excel.
- Excellent tenant communication and relationship management skills.
- Strong negotiation and conflict-resolution abilities.
- Strong communication and interpersonal skills.
- Detail-oriented with strong organizational capabilities.
- Persistent and results-driven approach.
- Cultural sensitivity and ability to work with diverse international tenant base.
- Professional demeanor with ability to handle difficult conversations.
Additional Information
- Employment Type: Full-time, On-site.
- Location: Riyadh, Kingdom of Saudi Arabia.
- Career growth opportunity within a global real estate leader.
- Exposure to best-in-class property management practices.
- Professional development and training opportunities.
- Supportive team environment.
- Competitive compensation package.
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