وصف الوظيفة
Role Overview
Cluster Revenue Manager RMCC MEA at Hilton. This role oversees revenue management strategy and execution across a portfolio of hotels in the Middle East and Central Asia region.
Role Purpose
To maximise revenue and profits for multiple hotels by strategically coordinating revenue management processes and procedures, conducting commercial reviews across the portfolio, and identifying and targeting risks and opportunities. To drive the continued development and growth of customer service standards, revenue and profits of multiple hotels, and deliver Hilton's mission relating to profit, people, customers and quality.
Key Responsibilities
Revenue Strategy & Commercial Analysis
- Establish sales and pricing strategies based on sound commercial judgement through effective analysis and reporting.
- Conduct effective information gathering and analysis to identify and maximise all possible opportunities and minimise risks.
- Interpret data and identify meaningful trends and opportunities across the hotel portfolio.
- Drive revenue and sales performance with a proactive commercial approach.
Operations & Systems
- Ensure professional and efficient utilisation of all systems in line with company best practices and standard operating procedures.
- Establish, maintain and drive operational standards across the cluster.
- Maintain good working knowledge of relevant technology and revenue management systems.
Stakeholder Management & Communication
- Maintain active engagement of relevant hotel and above-hotel commercial team members in all revenue decisions through regular communication.
- Effectively implement, drive and review optimal strategies and controls.
- Integrate with other functions to exceed customer, owner and shareholder expectations.
- Build and maintain professional relationships with internal and external stakeholders.
Leadership & Team Development
- Lead and manage a team responsible for revenue management functions.
- Demonstrate people management experience and capabilities.
Qualifications & Experience
- Proven experience in Revenue Management within the hospitality industry.
- Demonstrated people management experience gained in a previous leadership role.
- Sound understanding of the day-to-day management and operation of a Revenue Management function.
- Hotel School, Apprenticeship, Graduate Training or other degree-level education (advantageous).
- Experience leading or managing a broader commercial team (advantageous).
- Experience in a corporate or regional role focused on Revenue Management or Distribution (advantageous).
Skills & Competencies
- Strong analytical skills with the ability to interpret data and identify meaningful trends and opportunities.
- Advanced proficiency in Microsoft Excel, PowerPoint and Word.
- Strong commercial awareness with a proactive approach to driving revenue and sales performance.
- Excellent organisational skills with the ability to work accurately and effectively under pressure.
- Self-motivated, proactive and results-oriented approach.
- Strong communication and interpersonal skills with a friendly and engaging personality.
- Professional presentation and relationship-building skills.
- Fluent written and spoken English (essential).
- PMS: OnQ (preferred).
- RMS: GRO (preferred).
- CRS: OnQ R&I (preferred).
- C&B Sales Systems: GEM and/or Delphi (preferred).
Additional Information
- Hybrid working arrangement.
- The role covers the RMCC MEA region.
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