Cluster People & Culture Manager

Role Overview

Cluster People & Culture Manager at Minor International, based at NH Collection Ibn Battuta Hotel.

Company Overview

NH Collection Hotels & Resorts operates captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. The properties are thoughtfully designed with an eclectic-elegant atmosphere and welcome business travellers, friends, and couples seeking premium service. Experiences are centred on wellbeing, gastronomy, culture, and pure indulgence.

Role Purpose

The Cluster People & Culture Manager oversees human resources strategy, people development, recruitment, and operational HR functions for the hotel unit. The role ensures compliance with corporate governance and UAE Labour legislation while creating a high-morale work environment that supports employee engagement, learning, and career progression.

Key Responsibilities

Strategic Planning & Workforce Management

• Assist in planning and forecasting the hotel manpower budget in coordination with the General Manager, Director of Finance & Control, and Heads of Department as per business requirement.
• Develop and implement the annual HR strategic plan, linking the department's objectives to the unit's overall strategy.
• Rationalize manpower utilization and carry out appropriate right-sizing activities.
• Participate in and assist in the unit career development process along with the General Manager and department heads.

Employee Engagement & Development

• Create a work environment high in employee morale that provides constant learning and development opportunities.
• Use feedback from Team Member Engagement Surveys to draw an action plan.
• Implement systems and procedures that achieve higher employee efficiency and employee satisfaction.
• Support departments and functions in developing cutting-edge functional excellence and in developing leadership capabilities.
• Reinforce learning and developmental initiatives in the unit through supporting individual and team development, career development, training and experience-based learning.
• Interact with departmental and unit functional heads on a daily basis in areas of people development, providing appropriate support to operational departments.
• Interact with the General Manager and Heads of Department daily in areas of manpower planning, people development and provide appropriate support to operational departments.

Recruitment, Selection & Onboarding

• Conduct recruitment and selection planning of staff at the unit level.
• Maintain planning database.
• Oversee recruitment and performance appraisal and management of staff in the unit.
• Plan trainings and induction for all staff and new joiners with the Learning & Development Manager, cross-trainings, and career progression opportunities for staff — both lateral and vertical.
• Coordinate visa procedures with PRO to onboard new joiners and conduct accommodation audits.

Performance Management & Compliance

• Implement the performance management system and appraisals.
• Implement appropriate Reward and Recognition programs for employees linked to Anantara Values.
• Implement and sustain the Minor Hotel Group code of conduct.
• Ensure compliance of all statutory and non-statutory HR aspects for fulfillment of corporate governance and UAE Labour legislation.
• Monitor in-house training.

HR Operations & Administration

• Plan and coordinate all HR-related functions of the hotel, including standard HR operating procedures of departments, audits, junior management development and career planning, payroll monitoring, recruitment processes, onboarding, counselling and disciplinary processes.
• Implement Employee Satisfaction surveys and ensure results are communicated with follow-up on action plans.
• Plan cafeteria menu, celebrate national days, oversee locker and rest room upkeep, and monitor transport.
• Ensure staff welfare activities, sports events, and annual day celebrations are planned and executed as per hotel operating budget.
• Act as change catalyst in cultural and organizational transformation.

Strategic Partnership

• Partner in corporate initiatives as required from time to time.
• Provide key inputs on learning and development aspects for all activities and plans of the unit.

Qualifications & Experience

• Bachelor's degree in human resources management or related field.
• Minimum 5 years' experience in international companies with a track record of achievements.

Skills & Competencies

• Strong interpersonal and communication skills.
• Proficient in English.
• Computer literate.
• Results-driven mindset.
• Strong in people management and development.