وصف الوظيفة
Role Overview
Cluster Learning and Development Executive at Minor Hotels, based at NH Collection Dubai The Palm.
Company Overview
NH Collection Hotels & Resorts operates premium hotels in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. The hotels feature eclectic-elegant design and deliver experiences centered on wellbeing, gastronomy, culture, and indulgence, welcoming business travellers, friends, and couples seeking premium service.
Role Purpose
Support the learning and development function across Dukes Dubai The Palm Hotel and NH Collection Dubai The Palm by coordinating training initiatives, enhancing employee development, ensuring compliance with brand standards, and fostering a culture of continuous learning across both properties.
Key Responsibilities
Training Delivery & Coordination
- Coordinate and facilitate orientation and onboarding programs for all new team members.
- Deliver and coordinate mandatory, operational, and leadership training programs.
- Organize, schedule, and monitor all learning and development activities across both hotels.
- Coordinate cross-training, departmental training, and development initiatives.
- Coordinate external training providers and maintain relationships with educational partners where required.
Learning Management & Administration
- Manage the Learning Management System and ensure training data is up to date.
- Maintain accurate training records, attendance, certifications, and learning reports.
- Prepare monthly training reports, dashboards, and compliance statistics.
Planning & Analysis
- Conduct training needs analysis in collaboration with department heads.
- Support the implementation of annual training plans and learning calendars.
Compliance & Standards
- Ensure compliance with Minor Hotels, brand, and statutory training requirements.
- Monitor training effectiveness through evaluations, feedback, and follow-up actions.
Employee Development & Culture
- Assist in driving employee engagement, recognition, and talent development programs.
- Support performance development initiatives, succession planning, and career development programs.
- Promote a positive learning culture by encouraging continuous improvement and knowledge sharing.
General
- Perform any other duties assigned by the Cluster Learning and Development Manager.
Qualifications & Experience
- Minimum of 2 years' experience in Learning & Development, Human Resources, or Training within the hospitality industry.
- Previous experience in a luxury or upscale hotel environment is preferred.
- UAE hospitality experience is preferred.
Skills & Competencies
- Excellent presentation, facilitation, and communication skills.
- Strong organizational and time management abilities with excellent attention to detail.
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Experience with Learning Management Systems (LMS) and HRIS platforms is an advantage.
- Ability to manage multiple priorities across two hotel properties.
- Strong interpersonal skills with the ability to engage and influence employees at all levels.
- Excellent written and spoken English; additional languages are an advantage.
- Passion for developing people and creating engaging learning experiences.
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