وصف الوظيفة
Role Overview
Cluster Human Resources Director at IHG Hotels and Resorts. This is the senior Human Resources leadership position responsible for providing strategic and operational HR direction across multiple IHG hotels within the cluster.
Role Purpose
Lead all Human Resources functions across the cluster while ensuring consistency, compliance, operational excellence, and alignment with IHG brand standards and business priorities. Partner closely with General Managers and Executive Committees to drive business performance through people, talent acquisition, employee engagement, learning and development, employee relations, compensation, compliance, and organizational effectiveness.
Key Responsibilities
Strategy & Organizational Development
- Develop and execute the cluster HR strategy aligned with IHG and business objectives.
- Coach General Managers and Executive Committees on people management, organisational development, succession planning, and leadership effectiveness.
- Develop succession plans and talent pipelines for key positions.
- Ensure compliance with IHG performance management processes and support leadership development.
- Provide HR leadership during hotel openings, renovations, and organisational change initiatives.
Talent Acquisition & Learning
- Lead Talent Acquisition, Learning & Development, Employee Relations, Payroll, Government Relations, and HR Operations across all cluster hotels.
- Ensure effective on-boarding and orientation programs for all new colleagues.
- Partner with operational leaders to improve service culture through learning and engagement initiatives.
- Build and maintain strong relationships with educational institutions, government authorities, recruitment partners, and local communities.
Employee Engagement & Culture
- Oversee annual colleague engagement surveys and implement action plans to improve results.
- Champion a people-first culture that inspires colleagues to deliver exceptional guest experiences.
- Promote IHG's Winning Ways and True Hospitality culture throughout the cluster.
- Support service excellence programs that strengthen guest satisfaction and brand performance.
Compliance & Governance
- Ensure compliance with Kuwait Labour Law, immigration requirements, and all applicable employment regulations.
- Ensure compliance with IHG policies, procedures, and ethical standards.
- Lead investigations involving employee relations matters and recommend appropriate resolutions.
- Oversee government relations related to employment, visas, work permits, and labour compliance.
Financial Management
- Prepare and manage the annual cluster HR budget.
- Monitor labour costs, productivity, headcount, and manpower planning across all hotels.
- Ensure competitive compensation and benefits practices while maintaining financial discipline.
- Support business planning through workforce analytics and labour forecasting.
- Identify opportunities to improve efficiency and reduce HR-related operational costs.
Workforce Monitoring & Reporting
- Monitor turnover, absenteeism, engagement, and workforce metrics to identify trends and implement improvement initiatives.
Corporate Responsibility
- Support corporate social responsibility initiatives and community engagement programs.
General Duties
- Perform other duties as assigned by senior management.
Additional Information
- Full details are available on the employer's original posting.
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