Cluster Housing Supervisor - InterContinental Hotel & Residences Abu Dhabi

Role Overview

Cluster Housing Supervisor at InterContinental Hotel & Residences Abu Dhabi, operated by IHG Hotels & Resorts. This role oversees colleague accommodation operations in Abu Dhabi.

Role Purpose

Oversee colleague accommodations and ensure a safe, comfortable, and well-maintained living environment for team members. The role balances daily operational excellence with colleague welfare and satisfaction.

Key Responsibilities

Accommodation Operations

• Oversee daily operations of colleague accommodations, ensuring cleanliness, safety, and proper maintenance.
• Coordinate room allocations, check-ins, check-outs, room transfers, and accommodation arrangements for new joiners and existing colleagues.
• Monitor room occupancy and ensure accommodation capacity is managed in accordance with company policies and applicable requirements.
• Monitor housekeeping, maintenance, and general upkeep of accommodation facilities.

Inspections & Compliance

• Conduct regular accommodation inspections to ensure compliance with hotel policies, hygiene standards, safety requirements, and company guidelines.
• Conduct regular checks of accommodation facilities, common areas, fire safety equipment, and other essential facilities, escalating any concerns promptly.
• Ensure accommodation rules and regulations are communicated clearly and followed by all residents.

Records & Reporting

• Maintain accurate accommodation records, occupancy reports, room allocation lists, and related documentation.
• Support accommodation audits and ensure all required records, notices, and documentation are maintained and readily available.
• Prepare regular reports on accommodation occupancy, room availability, maintenance issues, and other operational matters.

Stakeholder Management & Support

• Coordinate with Engineering, Security, Housekeeping, and other relevant departments to ensure timely resolution of maintenance issues and accommodation concerns.
• Address colleague requests, complaints, and concerns professionally, ensuring a comfortable and respectful living environment.
• Promote a positive living environment by ensuring colleagues are treated with fairness, respect, and genuine care.

Qualifications & Experience

• Previous experience in colleague housing, accommodation operations, facilities management, or a similar role, preferably within the hospitality industry.
• Good knowledge of accommodation management, room allocation, and occupancy control.
• Good knowledge of health, safety, hygiene, and accommodation standards.

Skills & Competencies

• Strong organisational and administrative skills, with excellent attention to detail.
• Strong communication and interpersonal skills, with the ability to handle colleague concerns professionally.
• Proactive approach to problem-solving and the ability to coordinate effectively with multiple departments.
• Proficiency in Microsoft Office and maintaining accurate reports and records.
• Good command of English; additional languages are an advantage.

Additional Information

• IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
• Competitive salary and a wide range of benefits designed to support your wellbeing.
• Impressive room discounts available.
• Access to some of the best training in the business.
• myWellbeing framework committed to supporting health, lifestyle, and workplace wellbeing.