Cluster Director of Human Resources

Role Overview

Cluster Director of Human Resources at Marriott International. This role serves multiple hotel properties within a cluster, providing strategic HR leadership and support to General Managers and HR Managers across the portfolio.

Role Purpose

Functions as a strategic Human Resources Business Partner for multiple properties within a cluster, developing and implementing talent strategies that attract, develop, and retain diverse premier talent to enable successful hotel operations. Leads the execution of brand service strategies and HR initiatives while providing mentorship to HR teams across cluster properties and delivering a return on investment to the owner and Marriott International.

Key Responsibilities

Strategic HR Leadership

• Attend owners' meetings and provide context to Human Resources results including retention statistics, critical open positions, associate satisfaction, and training initiatives.
• Develop and implement a Human Resources Business Plan aligned with hotel, brand, and Regional HR strategies.
• Enhance effective execution of the Human Resources Business Plan within the cluster by facilitating communication and collaboration.
• Deliver results by coordinating implementations, tracking results, problem solving, and leveraging efforts across units.
• Translate business priorities into property Human Resources strategies, plans, and actions.
• Create value through proactive approaches that affect performance outcome or control costs.
• Partner with Regional Senior Director of Human Resources to ensure alignment with regional strategies and overall strategic HR framework.

Cluster Oversight and Operations

• Visit each property at least once a quarter, or as required by the Cluster General Manager.
• Conduct an annual HR Audit at each hotel.
• Coordinate strategies across units to ensure cohesiveness and consistency.
• Drive efforts to improve operational efficiencies across properties.
• Monitor effective use of myHR by property managers and employees.

Change Management and Initiatives

• Serve as key change manager for initiatives that have high employee impact.
• Lead implementation and sustainability of Human Resources initiatives.
• Enhance brand service strategy implementation and brand initiatives for the cluster.

Talent Management and Succession Planning

• Champion and build the talent management ranks in support of property and region diversity strategy.
• Lead the planning, evaluation, resourcing, and follow-up of Engagement Survey related activities in collaboration with business and discipline partners.
• Coordinate and participate in succession planning activities in the market as appropriate.

Staffing and Recruiting

• Partner with property management to hire and train Human Resources staff members who demonstrate strong functional expertise, creativity, and leadership.
• Serve as coach and expert facilitator of selection process and interviewing procedures.
• Surface opportunities to optimize Talent Acquisition work processes.
• Analyze open positions to balance development of existing talent and business needs.
• Make decisions to manage the talent pipeline at the property.
• Develop staffing strategy in collaboration with hiring managers relating to hiring practices, compensation, and benefits.
• Monitor sourcing process and related outcomes.
• Oversee interviewing and selection practices, ensuring managers are properly trained and equipped.

Benefits and Compensation Strategy

• Lead the planning of hourly employee total compensation strategy.
• Champion communication and proper use of total compensation systems, tools, programs, and policies.
• Participate in quarterly internal equity analysis and review internal equity reports to surface issues requiring resolution.
• Prepare, analyze, and distribute Internal Equity and Compensation Ratio reports and act on results.
• Document and provide input to any out-of-guidelines management compensation adjustments for regional approval.
• Drive implementation of total compensation management packages and offers, particularly recognition and incentive programs directed towards property priorities.
• Keep current and knowledgeable in internal and external compensation and work competitive environments.

Staff Development and Mentorship

• Manage and collaborate with Work Environment Senior Manager to ensure work environment related activities are completed and issues are addressed.
• Drive completion of duties and responsibilities of properties' Human Resources staff members as outlined in applicable job descriptions.
• Oversee training of Human Resources staff in all employee-related human resources technology, process, and policy.
• Serve as resource to property Human Resources staff on employee relations questions and issues.
• Act as a leader, guide, and mentor to Human Resources Managers of other hotels within the cluster.

Executive Leadership

• Serve as a member of the Executive Committee to develop and implement hotel-wide strategies that deliver products and services meeting or exceeding brand target customer and property associate needs and expectations.

Qualifications & Experience

• 4-year bachelor's degree in Human Resources, Business Administration, or related major.
• 5 years of experience in Human Resources, management operations, or related professional area.

Additional Information

• Marriott International is an equal opportunity employer, welcoming all and providing access to opportunity.
• The organization actively fosters an environment where the unique backgrounds of associates are valued and celebrated.
• Marriott is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.