Cluster Assistant Reservations Manager

Role Overview

Cluster Assistant Reservations Manager at Hilton. This role oversees reservations operations across a cluster of hotels, managing inventory, rates, group bookings, and third-party channels to maximize occupancy and revenue while delivering exceptional guest experiences.

Role Purpose

To manage all aspects of hotel reservations operations, optimize occupancy and revenue performance, collaborate across sales and events teams, and lead a reservations team to deliver memorable guest experiences that reflect Hilton's hospitality values.

Key Responsibilities

Reservations Operations

• Oversee daily reservations operations across cluster properties.
• Manage all aspects of the reservations process, including room inventory and availability.
• Manage group blocks and rooming lists.
• Monitor and enforce cut-off dates and rate restrictions.
• Execute occupancy strategies and ensure proper system usage.

Revenue Management

• Review and adjust rate strategies to optimize room sales.
• Monitor occupancy levels and promotional efforts.
• Achieve revenue targets through strategic pricing and inventory management.

Stakeholder Collaboration

• Collaborate with Sales and Events teams to ensure group bookings are effectively managed.
• Coordinate corporate rates and special events to maximize revenue.

Third-Party Channel Management

• Negotiate rates with third-party booking sites and agents.
• Manage relationships with external reservation partners.
• Ensure proper implementation of reservation procedures to maximize conversion.

Reporting & Analysis

• Prepare and review key performance reports on occupancy and revenue.
• Generate forecasting data to support strategic planning and departmental decision-making.

Team Leadership

• Supervise and support reservations team members.
• Monitor team performance and provide coaching.
• Foster a positive and productive work environment.

Skills & Competencies

• Leadership and team development.
• Revenue management and rate strategy.
• Reservations systems and procedures.
• Performance reporting and data analysis.
• Negotiation and relationship management.
• Integrity and accountability.
• Teamwork and collaboration.

Additional Information

• Hilton is recognized as a World's Best Workplace by Great Place to Work and Fortune.
• The company has welcomed more than 3 billion guests worldwide.
• Career development and support opportunities are available to team members at all career stages.