Club Lounge Attendant at InterContinental Dubai Marina

Role Overview

Club Lounge Attendant at InterContinental Dubai Marina, a Five Star luxury hotel in Dubai operated by IHG Hotels and Resorts.

Company Overview

InterContinental Dubai Marina Hotel & Residences is located in the heart of Dubai Marina and features 328 rooms and residence suites, flexible event spaces, and a variety of restaurants and bars. The hotel staff represents over 30 languages and countries, creating an international five-star presence. InterContinental is the world's largest family of luxury hotels, shaped by decades of international know-how and local insights.

Role Purpose

Welcome and serve Club InterContinental guests with warm, professional hospitality. Deliver exceptional food and beverage service, maintain the lounge environment, anticipate guest needs, and coordinate seamlessly across hotel teams to create personal and enriching experiences aligned with InterContinental brand standards.

Key Responsibilities

Guest Service & Hospitality

• Provide a warm and professional welcome to all Club InterContinental guests.
• Proactively anticipate guest needs, offering tailored recommendations and assistance.
• Uphold InterContinental brand standards and maintain confidentiality at all times.

Food & Beverage Service

• Serve food and beverages during breakfast, afternoon tea, and evening cocktails in accordance with IHG service standards.
• Maintain basic knowledge of food and beverage service etiquette and hygiene standards.

Lounge Operations

• Maintain the cleanliness, presentation, and ambiance of the Club Lounge at all times.
• Maintain knowledge of VIP arrivals, guest preferences, and special occasions.

Guest Relations & Issue Resolution

• Handle guest requests, feedback, and complaints professionally, escalating to supervisors when necessary.

Cross-Team Coordination

• Liaise with Front Office, Housekeeping, and Food & Beverage teams to ensure a seamless guest journey.
• Assist with concierge services including reservations, transport, and general information.

Qualifications & Experience

• Previous experience in a guest-facing role, preferably in a luxury hotel or lounge environment.
• Basic knowledge of food and beverage service etiquette and hygiene standards.

Skills & Competencies

• Strong interpersonal and communication skills with a passion for delivering exceptional service.
• Fluent in English; knowledge of other languages is a plus.

Additional Information

• Competitive salary and wide range of benefits designed to support work-life balance.
• Staff discounts on room rates and other hotel services.
• Comprehensive training and mentorship opportunities.
• Career growth opportunities within IHG Hotels and Resorts.
• Supportive, collaborative team environment that values diversity and inclusion.
• myWellbeing framework providing support for health, lifestyle, and workplace wellbeing.