Club Lounge Agent

Role Overview

Club Lounge Agent at Marriott. This position is based at a Marriott property location.

Role Purpose

To build memorable and unique guest experiences by delivering a wide range of services that guide guests through their entire stay, moving beyond standard check-in and check-out to create transactions that feel like part of the experience.

Key Responsibilities

Guest Experience Delivery

• Deliver a wide range of services that guide guests through their entire stay.
• Process operational needs and address guest requests.
• Take the initiative to provide proactive service throughout the property.
• Move about the space and take hands-on action to address what needs to be done.

Operations & Reporting

• Complete required reports and documentation.
• Process transactions as part of the guest experience.

Local Knowledge & Engagement

• Share highlights of the local area with guests.

Standards & Compliance

• Create a safe work environment.
• Follow company policies and procedures.
• Maintain confidentiality.
• Protect company assets.
• Uphold quality standards.
• Maintain professional uniform, personal appearance, and communications.

Qualifications & Experience

• High school diploma or G.E.D. equivalent.
• No related work experience required.
• No supervisory experience required.
• No license or certification required.

Additional Information

• Position requires extended periods on feet, including standing, sitting, or walking.
• Hands-on physical duties include moving, lifting, carrying, pushing, pulling, and placing objects weighing 10 pounds or less without assistance.
• Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.