Clinical Sales Specialist Cardiovascular

Role Overview

Clinical Sales Specialist Cardiovascular at Johnson & Johnson, located in Riyadh, Saudi Arabia.

Company Overview

Johnson & Johnson is a healthcare innovation company with strength in Innovative Medicine and MedTech. The company is uniquely positioned to innovate across the full spectrum of healthcare solutions and is committed to building a world where complex diseases are prevented, treated, and cured, with treatments that are smarter and less invasive. The Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke, with a heritage of elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients.

Role Purpose

Provide expert clinical product and technical assistance and training to physicians and EP Lab staff on the effective use of electrophysiology systems and catheter equipment during case procedures within an assigned geography, in a manner that leads to meeting and exceeding business goals.

Key Responsibilities

Clinical Support & Training

• Deliver expert clinical product and technical assistance and training to physicians and EP Lab staff on the effective use of electrophysiology systems and catheter equipment, including The CARTO® System, associated software modules and RF generator.
• Educate customers on all electrophysiology products to optimize effective usage by providing technical and clinical information and in-service training.
• Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.
• Provide mentoring for new electrophysiology commercial team members as requested.

Sales & Business Development

• Use consultative selling techniques to identify potential sales opportunities within the account.
• Create awareness of electrophysiology solutions and facilitate Territory Sales Manager (TM) contact with key decision makers to drive incremental business.
• Develop and grow mutually beneficial customer relationships within and beyond the EP lab, including physicians, nurses and technicians, clinical and hospital administrators and staff.

Collaboration & Communication

• Collaborate with peers to share best practices to increase value for customers.
• Develop and share best practices with KSA Field Sales and Service colleagues and internal partners.
• Drive collaboration and maintain consistent, open lines of communication across assigned responsibilities with the local team/Pod (Territory Sales Manager and other Clinical Specialists), support team (Ultrasound Clinical Specialists, Field Service Engineers, Regional Business Directors) and other internal and external partners.
• Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders, and formulate solutions based on dialogue and input gained during session.
• Respond daily to requests by email and voicemail from customers, practitioners and partners.

Operations & Planning

• Maximize customer case support capability through proper planning and scheduling techniques.
• Prioritize and appropriately respond to requests in a high-stress environment.
• Maintain composure and problem-solving focus during stressful interactions.
• Perform administrative work, including managing account documentation, compliance training requirements, expense reporting, and Company system input.
• Maintain Safe Fleet standards according to Company guidelines.

Compliance & Reporting

• Communicate business related issues or opportunities to the next management level.
• Ensure personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures.
• Ensure subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition.
• Perform other duties assigned as needed.

Qualifications & Experience

• Bachelor's degree or equivalent in Biomedical Engineering or CVT.
• Three to five years of experience.
• Experience in the Cardiovascular field working in Electrophysiology section or CRM.
• Experience in direct patient support in a Cath Lab.
• Proficiency in English.

Skills & Competencies

• Account Management
• Collaboration
• Communication
• Cultural Competence
• Customer Centricity
• Healthcare Trends
• Issue Escalation
• Market Knowledge
• Market Research
• Objectives and Key Results (OKRs)
• Organizing
• Problem Solving
• Sales
• Sales Support
• Sales Training
• Solutions Selling
• Sustainable Procurement
• Vendor Selection

Additional Information

• Position is commission-based.
• Ability to roll up the sleeves and support physicians and patients anytime required.
• Availability for emergent patient care required.
• Ability to travel 80% or more within region required.