Clinical Consultant

Role Overview

Clinical Consultant at Philips. The role is field-based, operating across the Middle East and Africa.

Role Purpose

Lead clinical discussions during the sales phase by leveraging in-depth expertise to address complex clinical needs and optimize clinical processes through detailed workflow assessments. Provide training on Philips Enterprise Informatics solutions and support implementation to ensure alignment with clinical and operational requirements.

Key Responsibilities

Clinical Leadership & Strategy

• Lead clinical discussions with healthcare customers during the sales and opportunity phase, offering in-depth expertise to address complex clinical needs.
• Conduct detailed workflow assessments at healthcare facilities to identify opportunities for optimizing clinical processes through integration of the product portfolio, ensuring alignment with customer goals.
• Apply independent judgment on matters of significance to drive project success, customer satisfaction, and compliance.
• Cultivate effective relationships with internal and external partners, providing influence over projects and peer groups by demonstrating comprehensive understanding of the area of specialization.

Training & Implementation

• Provide advanced training to healthcare professionals on full functionality and best practices of Philips Enterprise Informatics solutions, helping to maximize clinical impact.
• Participate in solution implementation, working closely with customers to ensure deployments meet their specific clinical and operational requirements.

Sales Support & Product Demonstrations

• Support sales teams by delivering comprehensive product demonstrations tailored to each customer's unique needs, helping to close deals by clearly demonstrating clinical benefits.
• Support Philips Enterprise Informatics products, with main focus on radiology and cardiology suites.

Project Management & Operations

• Independently manage project-related activities, including planning, execution, follow-up, and documentation.
• Resolve complex troubleshooting and support tasks, ensuring timely and effective solutions throughout implementation and use.
• Handle sensitive or high-pressure customer situations professionally, while driving appropriate resolution and maintaining trusted customer relationships.

Product & Service Improvement

• Collect and analyze customer feedback throughout the sales and implementation phases, using this information to refine products and services and improve customer outcomes.
• Continuously and autonomously upskill product knowledge, keeping informed about developments in clinical practice and relevant technologies.

Qualifications & Experience

• Master's degree in Medicine, Engineering, Biomedical Engineering, Medical Science, or equivalent field.
• Minimum 7 years of experience in Healthcare Consulting, Clinical Education and Training, Clinical Practice, or equivalent.
• Experience with enterprise imaging, radiology, cardiology, or clinical informatics solutions is preferred.

Skills & Competencies

• Strong business acumen and strategic-planning capabilities.
• Advanced analytical and problem-solving skills.
• Strong stakeholder-management and communication skills, including the ability to handle challenging customer situations and escalations effectively.
• Highly autonomous, with demonstrated ability to manage own product upskilling and project-related activities.
• Fluent in English; fluency in Arabic is a plus.

Additional Information

• Field role, most effectively done outside the company's main facilities, generally at customers' or suppliers' locations.
• Willingness to travel up to 80% of the time across the Middle East and Africa.