Clinic Support Assistant

Role Overview

Clinic Support Assistant at NMC Royal Hospital, providing essential clinical and administrative support in a healthcare setting.

Role Purpose

To deliver professional, safe support to healthcare teams and patients by preparing clinical areas, assisting licensed professionals during examinations and procedures, managing patient information, scheduling appointments, and maintaining strict infection prevention and occupational safety standards.

Key Responsibilities

Clinical Support

• Prepare and organize clinical areas, inclusive of waiting areas, for patient presence, consultations and procedures.
• Provide non-interventional assistance to licensed healthcare professionals during medical examinations and treatments, including chaperoning, consumable and room preparation, and turnover.
• When trained and competent, perform basic patient care tasks such as helping with mobility, bed making and personal hygiene, all at the instruction and supervision of the licensed healthcare professional.
• Provide emotional support and clear communication to patients and families when required and following the instruction of the healthcare professional.
• Support in the escort of patients within and between departments.
• Transport patient specimens in accordance with NMC Policy.

Equipment and Inventory Management

• When trained and competent, ensure medical equipment is sterilized and cleaned and ready for use according to NMC Policy.
• Monitor inventory of medical supplies and restock as needed.

Patient Records and Administration

• Manage patient records, updating information and ensuring confidentiality and data protection.
• Schedule patient appointments and handle admissions and discharges, inclusive of follow-up discharge phone calls.

Safety and Compliance

• Adhere to all safety, health and infection control procedures.
• Strictly adhere to the regulatory Scope of Practice.
• Maintain awareness of and comply with NMC Policies and Procedures.
• Understand and uphold the regulatory and accreditation standards and which of them apply to daily working practice.
• Escalate and raise concerns using the incident reporting system.
• Speak up if something is not right.

Infection Prevention and Control

• Implement the NMC IPC Policy and Strategy in effort to maintain the highest possible standards of cleanliness at all times, thus reducing the risk of infection in patients, staff and visitors.
• Maintain the strictest hand hygiene compliance encompassing 5 moments of hand hygiene, bare below the elbows and environmental care at all times.

Occupational Safety and Health Management Systems

• Comply with OSHMS instructions, policies and safe working procedures.
• Use appropriate personal protective equipment and safety systems.
• Be familiar with emergency and evacuation procedures.
• Not willfully or recklessly endanger anyone's health and safety.
• Assist with the preparation of risk assessments.
• Report OSH hazards, incidents, near misses and issues.
• Reduce, reuse and recycle waste as much as possible.
• Attend all OSH trainings, awareness programs and mock drills.
• Participate in OSHMS audits and inspections, ensuring standards are maintained.

Quality and Regulatory Activities

• Participate in all activities related to DOH/DHA/MOH/MOHAP and NMC Quality Improvement when required.

Qualifications & Experience

Education

• High school diploma or equivalent; some employers may require additional certification or training.

Experience

• One year of relevant healthcare experience in the UAE is an advantage.

Skills & Competencies

• Knowledge of basic clinical procedures and healthcare practices.
• Ability to use medical equipment and understand safety protocols.
• Strong communication skills for interacting with patients, families and healthcare staff.
• Organizational skills for managing records and scheduling appointments.
• Attention to detail and ability to follow clinical instructions accurately.
• Basic IT skills for handling medical software and patient databases.
• Physical stamina for assisting with patient care and clinical tasks.
• Drive Performance and Results (Proficient level).
• Coaching and Mentoring (Proficient level).