وصف الوظيفة
Role Overview
Clinic Support Assistant at NMC Royal Hospital.
Role Purpose
Support licensed healthcare professionals in clinical operations by preparing treatment areas, assisting with patient care, managing records and scheduling, and maintaining infection control and safety standards.
Key Responsibilities
Clinical Support
- Prepare and organize clinical areas, including waiting areas, for patient presence, consultations and procedures.
- Provide non-interventional assistance to licensed healthcare professionals during medical examinations and treatments, including chaperoning, consumable preparation and room turnover.
- Perform basic patient care tasks when trained and competent, such as helping with mobility, bed making and personal hygiene, under the instruction and supervision of the licensed healthcare professional.
- Escort patients within and between departments.
- Transport patient specimens in accordance with NMC Policy.
Equipment and Sterilization
- Ensure medical equipment is sterilized and cleaned and ready for use according to NMC Policy when trained and competent.
Administrative and Records Management
- Manage patient records, updating information and ensuring confidentiality and data protection.
- Schedule patient appointments and handle admissions and discharges, inclusive of follow-up discharge phone calls.
- Monitor inventory of medical supplies and restock as needed.
Patient Communication
- Provide emotional support and clear communication to patients and families when required and following the instruction of the healthcare professional.
Compliance and Safety
- Adhere to all safety, health and infection control procedures.
- Maintain awareness of and comply with NMC Policies and Procedures.
- Uphold and understand the regulatory and accreditation standards that apply to daily working practice.
- Strictly adhere to the regulator Scope of Practice.
- Escalate and raise concerns using the incident reporting system.
- Speak up if something is not right.
Infection Prevention and Control
- Read and implement the NMC IPC Policy and Strategy to maintain the highest possible standards of cleanliness, reducing the risk of infection in patients, staff and visitors.
- Maintain the strictest hand hygiene compliance encompassing the 5 moments of hand hygiene, bare below the elbows and environmental care at all times.
Occupational Safety and Health Management
- Comply with OSHMS instructions, policies and safe working procedures.
- Use appropriate personal protective equipment and safety systems.
- Be familiar with emergency and evacuation procedures.
- Not willfully or recklessly endanger anyone's health and safety.
- Assist with the preparation of risk assessments.
- Report OSH Hazards, incidents, Near misses and issues.
- Reduce, Reuse and Recycle waste as much as possible.
- Attend all OSH Trainings, awareness programs and mock drills.
- Participate in OSHMS audits and inspections, ensuring standards are maintained.
Quality Improvement
- Participate in all activities related to DOH/DHA/MOH/MOHAP and NMC Quality Improvement when required.
Qualifications & Experience
Education and Certification
- High school diploma or equivalent.
Experience
- 1 year of relevant healthcare experience in UAE is an advantage.
Skills & Competencies
- Knowledge of basic clinical procedures and healthcare practices.
- Ability to use medical equipment and understand safety protocols.
- Strong communication skills for interacting with patients, families and healthcare staff.
- Organizational skills for managing records and scheduling appointments.
- Attention to detail and ability to follow clinical instructions accurately.
- Basic IT skills for handling medical software and patient databases.
- Physical stamina for assisting with patient care and clinical tasks.
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